Answer Dash

OCTOBER 15, 2019

The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. Today, this is really necessary in the modern technological climate.

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

CSM Magazine

SEPTEMBER 29, 2022

Nearly all CFOs prioritise, and will continue to prioritise, digital investments over categories such as sales or research and development, focusing particularly on technologies that enhance current revenue streams or new digital products and services. Migrating volume to digital and self-service.

Self Service 52

Self Service Customer Service Financial Consulting 52

CSM Magazine

NOVEMBER 14, 2023

Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today.

Self Service 52

Self Service Average Handle Time Contact Center Training 52

Think Customers

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026.

Ecommerce 52

Ecommerce Retail Self Service Omni-Channel 52

ECXO

NOVEMBER 16, 2023

Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises.

Customer Experience 64

Customer Experience Chatbots Self Service Touchpoint 64

CSM Magazine

JANUARY 16, 2023

I suspect the move to digital isn’t just about service. Self-service is an extremely important part of delivering great customer service. However, the technology has moved on as artificial intelligence and machine learning has matured.

Chatbots 52

Chatbots Strategy Airlines Self Service 52

NobelBiz

AUGUST 23, 2022

million dollars by 2026. Speech analytics employs several artificial intelligence (AI)-related technologies, including: Natural language processing Machine learning Speech recognition Sentiment analysis Speech analytics helps you assess your phone calls’ effectiveness with consumers. How does speech analytics work?

Call Center 52

Call Center Analytics Contact Center Self Service 52