Think Customers

OCTOBER 20, 2021

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026.

Ecommerce 52

Ecommerce Retail Self Service Omni-Channel 52

ECXO

NOVEMBER 16, 2023

Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises.

Customer Experience 63

Customer Experience Chatbots Self Service Touchpoint 63

NobelBiz

APRIL 11, 2023

This technology has several applications, including chatbots, virtual assistants, and other conversational interfaces. Just to be clear about the consequences, according to Gartner, by 2026, conversational artificial intelligence (AI) deployments within contact centers will reduce agent labor costs by $80 billion. Learn more here.

Contact Center 52

Contact Center Chatbots Omni-Channel Contact Center Software 52