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Top 5 Customer Service & CX Articles for Week of May 13, 2024

ShepHyken

6 Must-Haves for Your Restaurant’s Loyalty Program by Cherryh Cansler (Fast Casual) Noodles and Co, Mooyah, Clutch Coffee and Hyve execs discuss why successful loyalty platforms feature 1. Heavy adoption by customer base driven by employees actively promoting 4. Ease of use. Engaging offers and new products.

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. Customer Feedback Tools When it comes to collecting and analyzing customer feedback, these tools play a pivotal role.

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8 loyalty trends for 2024: intelligent, data-led marketing

Currency Alliance

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59
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iOS 14.5: The New Frontier of Ecommerce Retention

Retently

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others.

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Furniture store marketing 101: Trends, tips, and tools 

BirdEye

Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. Send promotions and discounts directly to potential customers based on their location.

Trends 57
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7 Deadly Sins of B2B Customer Retention

Retently

This article takes a look at the seven deadly sins of B2B customer retention that you’ll want to avoid and the relevant solutions you may want to consider. Personalizing customer interactions, offering exceptional customer support, and proactively addressing concerns are key components that boost customer retention and trust in B2B markets.

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Why Customer Engagement will Never be the Same

SurveySparrow

Before the crisis, most SMBs weren’t much aware of the term called employee experience and its impact on customer engagement. Building an engaged customer base requires internal effort. billion by 2024. If employees are unable to stay engaged in their work, then who will serve the customers? .