ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. 3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Today, AI-powered digital assistants or chatbots enable hotels to meet these expectations. After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

ShepHyken

MARCH 25, 2024

Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. Companies—from JetBlue to Dunkin’ to Walmart—will push loyalty programs to attract both new and returning customers.

Loyalty Programs 78

Loyalty Programs Hotels Customer Service Hospitality 78

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Making the program attractive and valuable to your customers is key. Customer service trends to watch in 2024 by St.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

ShepHyken

JANUARY 21, 2024

My Comment: We open this week’s Top Five roundup with four experts from Gartner who share their thoughts about the top three customer service and support trends for 2024. Chatbots, generative AI, data privacy, and more are covered in this excellent article. Here are my top five picks from last week.

Customer Service 60

Customer Service Self Service Trends Loyalty Programs 60

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. In this blog, we’ll explore seven customer service trends for 2024. These advancements help businesses meet and exceed customer expectations.

Trends 52

Trends Self Service Customer Service Chatbots 52

ShepHyken

DECEMBER 3, 2023

The author prompted the chatbot with a question about personalization versus real-time interaction management. The bot delivered an answer. The prompt was tweaked, and the bot delivered an even better answer. My Comment: I’m a big fan of loyalty programs. Don’t worry if you don’t know what real-time IM is!)

Customer Service 60

Customer Service Loyalty Programs Loyalty Customer Service Training 60