Removing the 'Pebble' to Reduce Customer Experience Friction Points
Thematic
JUNE 4, 2024
Collecting and analyzing customer feedback is essential to identify these friction points. A multi-pronged approach is crucial for gathering a complete picture. Step 1: Start with direct customer feedback. Consider touchpoints like onboarding, renewals, loyalty programs, etc., A multi-step process streamlined? Often,
Let's personalize your content