SurveySparrow

NOVEMBER 20, 2022

Use gamification features like award points, quests, and leaderboards to boost performance and make more customers happy. . Pre-built dashboards in Zendesk Explore display information about your service metrics, help center article performance, agent activity, and more. Capterra has listed them both as Top Performers of 2022.

Self Service 52

Self Service Comparison Analytics Gamification 52

SurveySparrow

DECEMBER 15, 2021

So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022. Top 12 Integrations in Salesforce in 2022. Visualize the metrics that matter at every pipeline phase: prospecting, lead management, account management, etc. As good as it is to have so many choices, it can quickly get overwhelming.

Gamification 52

Gamification CRM Training Financial 52

COPC

JANUARY 15, 2024

The gap decreased from a nine-point difference in 2021 (70% vs. 61%) to an eight-point difference in 2022 and further to a five-point difference in 2023.   As they develop, managers can introduce metrics related to quality and efficiency.  New hires need to understand that performance targets will change as they progress.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

Playvox

AUGUST 15, 2022

Overall, key metrics such as job satisfaction and retention rates have increased with the flexibility of remote work. According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022.

Contact Center 77

Contact Center Training Gamification eBook 77

BirdEye

DECEMBER 8, 2022

As of July 2022, TikTok has reached one billion monthly active users. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. As we already mentioned, it’s important to know which platforms can benefit your business most.

Social Media 98

Social Media Brands Video Entertainment 98

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Retently

APRIL 5, 2024

In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry. The quest for customer feedback can take many forms, including: Online Surveys, after purchase or at key interactions, for gauging customer satisfaction metrics like NPS, CSAT or CES.

Retail 78

Retail Engagement Strategy Customer Experience 78

SurveySparrow

NOVEMBER 19, 2021

10 Best Zendesk Apps & Integrations of 2022. Email Tracking & Metrics – GrowthDot Email Tracking. Email Tracking & Metrics – GrowthDot Email Tracking. Each team will see the metrics that matter to them, from average deal size to ticket volume to chat volume, and more. Communication – Dialpad.

CRM 52

CRM Social Media Gamification Software 52

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Remember to keep it focused on key metrics.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. Kudos to and for their tips and advice to about what Community metrics can be measured.

Self Service 10

Self Service Social Media Roadmap Gamification 10

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Check out our free, on-demand Contact Center Gamification Workshop.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. Anyone not performing to satisfaction will be required to report to the office five days per week until metrics are maintained.”

Contact Center 70

Contact Center Management Policies Gamification 70

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. There is no limit to how automation could be helpful, especially when you factor in metrics like agent efficiency and cross-selling. If you know how to use your metrics, you can easily identify your strengths and weaknesses to improve.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 22, 2023

2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. Finally, the advantages to your business might be numerous: lead creation, client retention, increased KPIs and metrics, etc. And here are the telltales.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. Finally, the advantages to your business might be numerous: lead creation, client retention, increased KPIs and metrics, etc. And here are the telltales.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52