Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

Optimove

DECEMBER 7, 2023

The Big Picture: The holiday season is a crucial period for consumer brands, characterized by a significant boost in sales and an influx of both new and existing customers. Among customers who initially bought only one item during the 2022 holiday season, only 16% proceeded to place a second order.

Loyalty 75

Loyalty How To Gamification Policies 75

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. 1) Lead the brand by example. Become a top performer. Then, make sure that people stand up and take notice.

Gamification 105

Gamification How To Call Recording Analytics 105

Playvox

MARCH 12, 2024

In a call center or support center, examples of intrinsic motivators include recognition for a job well done, opportunities for personal and professional growth through a defined learning path, and a meaningful and challenging work environment. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Contact Center 78

Contact Center How To Call Center Gamification 78

BirdEye

DECEMBER 8, 2022

For example, studies have found 18-19 year-olds make up about 33% of Instagram users , while only 16% are 50-64 year-olds. As of July 2022, TikTok has reached one billion monthly active users. Examples: Facebook, LinkedIn. Examples: Pinterest, Instagram , Snapchat. Examples: YouTube, TikTok. Social networks.

Social Media 98

Social Media Brands Video Entertainment 98

Retently

APRIL 5, 2024

Traditionally retail refers to the sale of goods and services through physical stores. It’s the primary sales channel that will determine how these businesses are categorized. The emphasis on experience over sales creates a customer-friendly environment that has become central to Apple’s retail success.

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

FEBRUARY 7, 2023

A good example is speech analytics. This is the best way to influence brand perception, win sales, and build longer-term loyalty. Inspire and motivate team members through gamification. For more ideas and inspiration, download our State of the Contact Centre Report 2022. Analytics also play a huge role in improving CX.

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Self Service Customer Experience Gamification Analytics 52