Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
Optimove
DECEMBER 7, 2023
The Big Picture: The holiday season is a crucial period for consumer brands, characterized by a significant boost in sales and an influx of both new and existing customers. Among customers who initially bought only one item during the 2022 holiday season, only 16% proceeded to place a second order.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.
Stella Connect
JANUARY 20, 2022
After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Embrace gamification, such as trivia games or peer challenges. More than half (53%) say they have switched brands due to a poor customer experience.
Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.
CSM Magazine
SEPTEMBER 8, 2023
As of 2022, global e-commerce sales surpassed $5.7 Gamification is like the sprinkle of excitement atop the cake of shopping. E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. But as the industry matures, so does the challenge of keeping customers loyal and engaged.
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.
Expert insights. Personalized for you.
52 
Let's personalize your content