Playvox

APRIL 11, 2023

Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their jobs and have meaningful goals, agent performance increases. And happy agents tend to deliver experiences that delight your customers.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Playvox

FEBRUARY 13, 2024

Know who the strongest players are among your current employees so you can keep them on your team. How Do You Identify Top Customer Service Talent? Do the KPIs you use now to measure employee performance accurately reflect each agent’s real value? Your goals should guide your KPIs.

Contact Center 88

Contact Center Gamification Measurement Training 88

Playvox

FEBRUARY 20, 2024

It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes. Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option.

Management 88

Management Gamification Contact Center Policies 88

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When employees are motivated intrinsically, they are more likely to be passionate about their work and go above and beyond to meet their goals.

Contact Center 78

Contact Center How To Call Center Gamification 78

Playvox

NOVEMBER 15, 2022

Working efficiently becomes even more important when costs are rising, agents are hard to hire, and customer service expectations are higher than ever before. Coach And Develop Your Customer Service And Support Team. workforce feeling engaged and just 9% of the UK employees engaged at work.

ROI 86

ROI Software Management Contact Center 86

NobelBiz

APRIL 18, 2023

Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. Yet, many organizations are struggling to get remote engagement right. In fact, it’s critical for success.

Contact Center 77

Contact Center Training Gamification eBook 77