Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. One of Playvox’s customers, MongoDB , had many of the typical challenges seen with dispersed global teams.

Management 88

Management Gamification Contact Center Policies 88

CSM Magazine

FEBRUARY 7, 2023

Customers are like elephants; they have amazing memories. This means they will never forget a truly wonderful or absolutely horrible service experience. So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Unleash the chatbot!

Self Service 52

Self Service Customer Experience Gamification Analytics 52

CSM Magazine

JULY 28, 2022

It should be resolved in a timely, comprehensive manner and based on the leading experience in this field. High-quality HR software development services are provided by the specialists of the website hr process automation who work quickly and efficiently, meeting all the customer’s requirements.

Software 59

Software Management Gamification Self Service 59

Playvox

MARCH 12, 2024

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. This, in turn, leads to higher customer retention and increased profitability for the business.

Contact Center 78

Contact Center How To Call Center Gamification 78

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. Here are five winning strategies.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

CSM Magazine

JUNE 10, 2021

A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. To get the first part right, aim to create better customer experiences. Just picture it.

Gamification 105

Gamification How To Call Recording Analytics 105

COPC

JANUARY 15, 2024

Every part of the employee experience matters, yet new hire onboarding  is an especially critical period. Ineffective Training    Training should be impactful and engaging, ensuring no trainees are overlooked. Find tips for avoiding job shock by crafting an accurate job description in the first article in this series. 

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

Lithium

FEBRUARY 28, 2023

The current understanding and experience of the metaverse varies. There is Meta, the brand, and there is the all-encompassing term, metaverse, which essentially means multiple worlds enabled through augmented and/or fully virtual experiences, where people can interact, work, play and more. The possibilities are infinite.

Social Media 93

Social Media Gamification Fashion Entertainment 93

Playvox

JULY 28, 2022

There’s so much to do and so many types of customers to work with — not to mention so many channels to manage — that having a team of agents with different strengths will invigorate your customer experience. The cost of not committing is high: 61% of customers say they would defect to a competitor after just one bad experience.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

NobelBiz

APRIL 18, 2023

Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

AUGUST 15, 2022

Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. In its own survey of 700 contact centers, IT research firm Metrigy found the success of remote work has surprised customer experience leaders. Remote does present challenges.

Contact Center 77

Contact Center Training Gamification eBook 77

CSM Magazine

NOVEMBER 3, 2022

In the latest State of the Contact Centre Report the vast majority of consumers (97%) and contact centre managers (98%) agree that customer service interactions have an impact on customer loyalty. Yet, customers are quick to look for new options if unhappy.

Loyalty 52

Loyalty Brands Self Service e-support 52

BirdEye

DECEMBER 8, 2022

Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. As of July 2022, TikTok has reached one billion monthly active users. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love.

Social Media 98

Social Media Brands Video Entertainment 98

SurveySparrow

DECEMBER 15, 2021

According to recent Salesforce statistics , it has more than 150,000 customers. From customer service to marketing, teams of all kinds use and extend Salesforce to work more efficiently. So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022. Top 12 Integrations in Salesforce in 2022.

Gamification 52

Gamification CRM Training Financial 52

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Boost engagement for your remote agents.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Lithium

JUNE 7, 2022

We’re excited to expand the breadth of channels our Khoros platform supports to include TikTok, so our customers can have a holistic view of their campaigns and create authentic connections across all channels.”. Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Playvox

APRIL 27, 2023

Trend 1: Expansion Of Engagement Channels First, let’s get clear on synchronous channels. Synchronous customer communication channels involve real-time communication between a customer and a service agent. This kind of customer engagement is open-ended. There is also a clear start and finish in these conversations.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

SurveySparrow

NOVEMBER 19, 2021

You can find tools for CX, customer support, email campaigns, and more. 10 Best Zendesk Apps & Integrations of 2022. Customer Support and Ticketing – Salesforce. Customer Support & Ticketing – Salesforce. These are helpful for spotting trends in your customer interactions. Pricing: Free.

CRM 52

CRM Social Media Gamification Software 52

SmartKarrot

JUNE 17, 2022

You have landed a customer; this means that the customer has selected you over the rest of the options available! By ensuring that you have efficient customer onboarding, especially for a SaaS company. Want to make your SaaS customer onboarding smooth? Here is a 90-day plan for customer onboarding. Where to start?

Self Service 10

Self Service Company B2B Gamification 10

NobelBiz

AUGUST 28, 2023

In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. From outdated systems to integration complexities, tech challenges can disrupt the rhythm of seamless customer interactions.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

2020 Research

MARCH 28, 2023

What is the role of “gamification” in qualitative and/or quantitative research in the near future? Gamification absolutely has a future role to play. Sago saw a slowdown in new project inquiries starting back in Q1 of 2022. Almost like “customer advisory councils.” Generally, no.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

What is the role of “gamification” in qualitative and/or quantitative research in the near future? Gamification absolutely has a future role to play. Sago saw a slowdown in new project inquiries starting back in Q1 of 2022. Almost like “customer advisory councils.” Generally, no.

Gamification 52

Gamification Study Healthcare Groups 52

Playvox

MAY 2, 2023

But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

Playvox

SEPTEMBER 2, 2022

While these might be rhetorical questions, our customers tell us again and again that agent retention has never been more important. Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely.

Contact Center 70

Contact Center Management Policies Gamification 70

Playvox

JUNE 22, 2023

Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. Are your customers happy? How are you tracking customer satisfaction and customer experiences?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

SurveySparrow

SEPTEMBER 16, 2022

With this feedback, you can customize your employee recognition program to reflect what your teams prefer. There’s no need to contact customer service or wait for approval. Personalized gifts : The platform offers a wide range of personalized gifts, including e-gift cards, physical gift cards, and experiences.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

NobelBiz

FEBRUARY 22, 2023

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. How many steps do agents have to do to process a customer? What is the expected ROI?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 21, 2022

These solutions are increasingly more than simply a tool for making and receiving calls, as they improve customer experience, agent experience, key performance indicators, and more. As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52