Playvox

MARCH 12, 2024

Think about the last time you reached out to a contact center for one of the services or products that you purchased. You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call.

Contact Center 78

Contact Center How To Call Center Gamification 78

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In any support center, team leaders and supervisors have an essential role to play: coaching and developing agents so that they can become even more efficient and effective.

ROI 86

ROI Software Management Contact Center 86

COPC

JANUARY 15, 2024

has partnered with Centrical to bring you the Improving Contact Center Retention Series, where we explore how organizations can reduce early attrition. Data suggests a strong correlation between staff satisfaction and their perception of their team leader’s technical abilities.

Employee Engagement 79

Employee Engagement Contact Center Training Call Center 79

NobelBiz

AUGUST 28, 2023

Hey there, fellow contact center champions! Ready to dive deep into the heart of transforming your contact center’s performance? In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

SurveySparrow

NOVEMBER 20, 2022

Data, reporting, and analytics. These are the Support Desk, Contact Center, Omnichannel Suite, and Customer Success. . Freshdesk’s Contact Center solution has three tiers of pricing: Growth, Pro , and Enterprise. Eliminating pointless data entry is key to smoother customer service. Pricing and plans.

Self Service 52

Self Service Comparison Analytics Gamification 52

Playvox

APRIL 27, 2023

Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Remote work continues to be a highly desirable benefit for contact center employees.

Contact Center 52

Contact Center Omni-Channel Gamification Contact Center Software 52

Magellan Solutions

MARCH 3, 2021

By 2022, the sector projection is at $250 billion. As well as Big Data, Internet of Things (IoT), Cloud, Social Media, and mobility. High Value Services for Contact Center and BPO: Engineering Services Outsourcing (ESO). Data Analytics. Gamification. Global In-house Center. Performance Management.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

Playvox

SEPTEMBER 2, 2022

Our 2022 research shows that 70% of agents say that working remotely has improved their job satisfaction, and 56% of respondents say they’d consider leaving their jobs if they couldn’t work remotely. Our survey uncovered five ways contact center managers are adapting to remote work. That’s a dangerous disconnect. Leanne Y.,

Contact Center 70

Contact Center Management Policies Gamification 70

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

FEBRUARY 22, 2023

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

CSM Magazine

AUGUST 8, 2023

A quick Zoom call at the beginning of the day or an online video that can be watched at leisure is often all it takes.Inspire and motivate agents through gamification, offering rewards to those who share their brand successes and learning with others. References – State of the Contact Center 2022.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52