Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. At no time should agents be passive listeners.

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NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center?

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Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.

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CSM Magazine

NOVEMBER 1, 2022

Zenarate , the leading Simulation Training solution, today announced the release of the Consumer Edition of the 2022 CX Leaders Trends & Insights report. The 2022 CX Trends and Insights, Consumer Edition report is available to download now: [link]. Voice- and text-based channels dominate customer resolution rates.

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Stella Connect

NOVEMBER 23, 2021

While we can hope that some of the urgency and chaos that we’ve experienced as a result of the COVID-19 pandemic may dissipate in 2022, the true value of customer experience is only going to grow, no matter what comes next. 6 Key Customer Service Priorities for 2022. #1: 2: Improving First-Call Resolution Rate .

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Stella Connect

NOVEMBER 29, 2021

2: Increasing First-Call Resolution Rate . It’s no wonder then that improving first-call resolution rate (FCR) is positively correlated with higher customer satisfaction ( CSAT ) scores and, conversely, poor FCR rates are associated with poor CSAT scores. .

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Meeting First Call Resolution Poor Customer Service Effort Score 84

ViiBE Blog

MAY 20, 2021

billion active monthly users by 2022. With its ability to provide a more acute issue identification and real-time resolution, AR can improve customer service experience on every stage of technical support – from unboxing and installing to troubleshooting. Solution delivery method. Hardware or software.

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