Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. Related Article: 3 No-Fail Remote Workforce Training Techniques Top Contact Centers Use. Communication. So why the disconnect?
NobelBiz
FEBRUARY 1, 2022
It is expected that in 2022, customers will be able to communicate with your contact center over a wide range of channels. So how can your contact center create a unique knowledge base in 2022? So how can your contact center create a unique knowledge base in 2022?
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Playvox
APRIL 25, 2023
Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Engagement.
Playvox
APRIL 21, 2023
First, it’s important to understand the difference between multichannel and omnichannel customer service centers. Both serve customers in multiple channels, but a multichannel environment doesn’t connect those channels — every interaction is siloed.
NobelBiz
FEBRUARY 23, 2023
It’s an obvious and cost-effective strategy to interact with consumers and establish a long-term connection. We breakdown the difference between both in 7 aspects: CCaaS CPaaS Objective Improves company continuity by allowing consumers to interact with you through their preferred channels. And it doesn’t stop there.
NobelBiz
FEBRUARY 23, 2023
It’s an obvious and cost-effective strategy to interact with consumers and establish a long-term connection. We breakdown the difference between both in 7 aspects: CCaaS CPaaS Objective Improves company continuity by allowing consumers to interact with you through their preferred channels. And it doesn’t stop there.
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.
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