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7 Customer Service Training Tips Every Manager Needs to Know

Stella Connect

Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.

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How to Create the Best Customer Service Training Program for Your Contact Center

Stella Connect

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

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6 Customer Service Training Ideas for Improving Agent Engagement

Stella Connect

When an agent goes the extra mile to address an issue and resolve it effectively, the customer remembers this and will be more likely to choose your brand again. In the report Customer Service Trends for 2022: Preparing for the Future of Customer Service , it’s clear that customer needs and expectations have shifted dramatically.

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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

Are You Asking the Right Customer Experience Questions? CMSWire) Today’s top companies rely heavily on human insight to guide their strategies and offerings. It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. by Janelle Estes.

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5 Top Customer Service Articles of the Week 12-26-2022

ShepHyken

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

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5 Top Customer Service Articles of the Week 2-28-2022

ShepHyken

It’s Time to Change How We Build Companies & Brands by Chris Malone. Fidelum Partners) As the COVID-19 pandemic subsides, we need to change the way we think about and build companies, brands and customer relationships. can be summed up with the idea of you and your customers warming up to each other.

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5 Top Customer Service Articles of the Week 8-29-2022

ShepHyken

Advertising Specialty Institute) The ability to attract customers is what makes or breaks a business. Consumers want to buy from companies that surpass their competitors when it comes to quality, price, dependability and morale. 14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff.