TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Analytics for insights Companies have finally grasped the hidden gem in customer analytics.
CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
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CSM Magazine
JUNE 10, 2021
A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people.
CSM Magazine
SEPTEMBER 8, 2023
As of 2022, global e-commerce sales surpassed $5.7 It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping. Employing data analytics can help determine the most effective channels for different customer segments.
Playvox
APRIL 25, 2023
A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Here are some ideas: Incorporate gamification into your agent training and professional development program. Leverage analytics to measure success and effectiveness against key contact center KPIs.
Clarivate
JULY 28, 2022
As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).
CSM Magazine
FEBRUARY 7, 2023
A good example is speech analytics. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Analytics also play a huge role in improving CX. This highlights both the operational and CX benefit of investing in an analytic solution.
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