C3Centricity

APRIL 23, 2024

Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives. However, according to a recent Data & Marketing Association (DMA) study, the average ROI for digital (email) marketing in 2022 was $36 for every $1 spent.

ROI 226

ROI Marketing Social Media How To 226

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. Investment in customer success (CS) is causing a significant impact on companies’ revenue and growth. Why this level of investment? This subject revealed itself as part of our study participants’ focus in our 2022 Index. .

Trends 52

Trends Net Promoter Score NPS Return on Investment 52

Lithium

APRIL 5, 2022

The bad news is that these trends will probably continue, and possibly even increase, in 2022. NEW) Khoros Care Foundations The perfect starting point for your training on the Social Response component of the Khoros Care Platform, this course provides a full introduction to the features and benefits of Khoros Care.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

West Monroe

JANUARY 23, 2022

This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 4: Analytics enablement.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Of course, they can see and measure the impact of all of these motions on adoption, customer engagement and satisfaction, and outcomes. .

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

SurveySparrow

MARCH 9, 2024

And, of course, you are also in search of a VoC tool. But by providing features like real-time conversation analytics and online survey tools , it’s another VoC tool to consider. The tool not only collects data but also applies predictive analytics and AI to offer actionable insights.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

NobelBiz

APRIL 25, 2023

by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of context. According to McKinsey , high-performing organizations are 3X more likely than others to report data and analytics initiatives contributed at least 20% to EBIT (from 2016–19).

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52