Ecrion
JULY 15, 2020
In 2020, people expect brand interactions to be focused on their needs. Find out how in our infographic covering 9 ways you can personalize customer communications with CCM: Use a Comprehensive CCM solution. The post 9 Ways to Personalize Customer Communications with CCM [Infographic] appeared first on Ecrion.
TechSee
JANUARY 18, 2018
billion by 2020. Self-installation delivers ROI while smoothing the path to IoT adoption. To gauge consumer sentiment about self-installation, a comprehensive survey was conducted to learn more about consumer experiences and preferences when installing new home electronic devices. According to Gartner, Inc.,
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TechSee
AUGUST 28, 2018
Fueled by more than 300% growth in AI investments, these technologies have delivered cost reductions of $68 billion , enhanced CX with 85% of customer interactions expected to be through robots by 2020 , and increased agent productivity with 80% of executives reporting that they believe that AI will improve employee performance going forward.
GlowTouch
JANUARY 15, 2021
If the issue is complex and technical, something they really can’t do themselves, then they’ll call your customer service team and be grateful for the help. If it’s something simple that they could do if they just knew how, they’d much prefer self-service. hubspot.com – Customer Self-Service.
TechSee
MAY 7, 2019
With Gartner predicting that by 2020, 85% of consumers will manage their brand interactions without the input of a human agent, advanced customer self-service solutions – such as AI-driven mobile visual guidance – are more important than ever. TechSee polled more than 3,000 U.S.
Eptica
NOVEMBER 6, 2015
Author: Anne-Merete Jensen Recruiting and retaining high quality customer service staff is one of the cornerstones of keeping consumers happy and loyal. Gartner predicts that by 2020 nearly half (47%) of all customer service requests will still require human interaction.
Ecrion
AUGUST 20, 2020
Self-Service | 5. When it comes to trends that will take over in 2020, it’s all about enhancing the digital customer experience, but CX in the digital era is something that is continuously evolving. click to view infographic. The Rise for Self-Help and Self-Service. Bots in DX | 2.
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