ShepHyken

JULY 13, 2020

16 Statistics on Why Omnichannel is the Future of Your Contact Center and the Foundation for a Top-Notch Competitive Customer Experience by Laura Krajewski. Sharpen) We did the research for you and compiled a list of 16 statistics on why omnichannel service is important to your customer experience. Follow on Twitter: @Hyken.

Customer Service 56

Customer Service Customer Centricity Omni-Channel Contact Center 56

Oracle

DECEMBER 18, 2019

Check out 10 of the top headlines from 2019, then subscribe to the newsletter to stay up to date in 2020. Although this article and infographic were published way back in 2017, its continued popularity goes to show that we’re still intrigued by this modern customer – their wants, needs, and motivations to purchase.

Customer Experience 54

Customer Experience Omni-Channel Conference Infographics 54

GlowTouch

SEPTEMBER 17, 2019

Check out our infographic: The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. About GlowTouch.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. 82% of Americans: martech.zone – Customer Retention Numbers Infographic.

Tools 52

Tools Self Service CRM Infographics 52

ShepHyken

JUNE 13, 2016

The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. The Service Manager) From leveraging self-service tool for personalisation to embracing an omni-channel customer servicing, here are eight trends in customer experience that are going to be relevant to most businesses in 2016.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48

Magellan Solutions

AUGUST 9, 2021

Deliver value without hard-selling – When crafting each article, video, infographic, or newsletter, always focus on how you can help your target audience instead of touting your product. Omnichannel marketing strategy. In 2021, omnichannel marketing is not just a B2B marketing tactic.

B2B 40

B2B Trends Chatbots Call Center 40

Ecrion

SEPTEMBER 23, 2020

You also need to make sure your customer service representatives focus on omnichannel engagement to make sure that questions aren’t just answered in a timely manner, but they’re answered on the medium that the customer is most likely to engage with. The post 63 Incredible Customer Service Statistics [Infographic] appeared first on Ecrion.

Infographics 105

Infographics Self Service Customer Service Social Media 105