Beyond Philosophy
JUNE 11, 2020
.” Sometimes we don’t mind waiting at all; sometimes we mind very much. Your customers likely wait in your experience, too, and that may or may not be creating negative feelings about your experience. They make time go faster. Enable people to occupy their time. Feeling uncertain makes waiting worse.
Comm100
JANUARY 7, 2020
Organizations know that providing great customer experiences (CX) is no longer optional in today’s competitive business landscape. Your success or failure heavily depends on how you treat your customers. But while there are no participation trophies for customer centricity, there are ample rewards for companies that deliver.
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Ecrion
AUGUST 20, 2020
When it comes to trends that will take over in 2020, it’s all about enhancing the digital customer experience, but CX in the digital era is something that is continuously evolving. In this article, we’re going to provide you with the information you need about digital customer experience trends for 2020.
Kustomer
FEBRUARY 5, 2021
2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. What is already a stressful time of year, was now uncharted territory. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season.
Comm100
JUNE 15, 2022
Digital customer engagement is always evolving. Just as live chat was a technological leap over telephone communication and is proving to be the most essential of all channels, chatbots are the latest technological milestone in customer support. Automate frequently asked questions to better use agent time.
CX Accelerator
MAY 25, 2022
Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. Your company will choose which channels to configure for customers to reach out.
Ecrion
FEBRUARY 18, 2020
The customer experience in the digital era is something that is continuously evolving. Here you can find some of the expected customer experience trends to keep in mind through 2020 and beyond. Here you can find some of the expected customer experience trends to keep in mind through 2020 and beyond. Don’t worry.
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