C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Instead, the brand will show “seasonless” collections twice a year.

Brands 52

Brands Fashion Travel Course 52

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. All stories are free to stream on desktop, laptop, phone or tablet.

Brands 52

Brands Hospitality Entertainment Healthcare 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 28, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. In the past six weeks, the number of U.S. In the U.S.,

Brands 52

Brands Self Service Tourism Sports 52

C Space

MAY 11, 2020

The Brand Move Roundup – May 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Users could purchase items they dressed the avatars in from Farfetch.

Brands 52

Brands Fashion Advertising e-support 52

C Space

MAY 14, 2020

The Brand Move Roundup – May 14, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Transportation Advertising e-support 52

C Space

JULY 8, 2020

The Brand Move Roundup – July 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 40

Brands e-support Video Entertainment 40

C Space

SEPTEMBER 24, 2020

The Brand Move Roundup – September 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. supporters said.

Brands 40

Brands Travel Airlines Policies 40

C Space

SEPTEMBER 2, 2020

The Brand Move Roundup – September 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. We’re thrilled to increase access to grocery delivery.

Brands 40

Brands Airlines Policies Travel 40

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Hospitality Hotels e-support 40

Kustomer

OCTOBER 2, 2020

In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important. It’s not just about delivering on consumer expectations ?— it’s about exceeding their anticipated desires to drive loyalty.

Consumers 80

Consumers How To Retail e-support 80

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. yuan ($21).

Brands 40

Brands Ecommerce Travel Sports 40

C Space

MARCH 26, 2020

The Brand Move Roundup – March 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Hospitality e-support Healthcare 40

Magellan Solutions

SEPTEMBER 9, 2020

This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. This option provides clients with instant support and answers. Key Live Chat Statistics 2020 .

Trends 52

Trends B2C e-support Customer Satisfaction 52

Kustomer

JUNE 8, 2021

The world is rapidly changing and that’s good news for businesses in the e-commerce space. In a study conducted by The Global Consumer , more than one-third of global consumers purchased products online at least once per week. This means it’s more crucial than ever to focus on the e-commerce customer service experience.

Customer Service 105

Customer Service e-support Self Service Omni-Channel 105

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat VS Phone Support Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

ProProfs Chat

MAY 6, 2020

One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This calls for service enhancement, to ensure that you leave a substantial impact on your customers that compels them to come back to your brand frequently. Customer Experience & Live Chat Statistics.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Call Experts

MARCH 31, 2022

Call Experts is a nationwide answering service committed to giving you the support you need during tax season. With Call Experts, you don’t have to worry about the hassles of hiring and managing support staff. . And the support is felt. . But, how exactly does an answering service support your business?

e-support 98

e-support Tools Customer Retention Customer Service 98

SurveySensum

JANUARY 8, 2021

2020 is not a year you would like to remember, it’s also not a year which any of us can easily forget. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020! Can a TV series really be something special for consumers? Most brands opted to issue vouchers for future travel.

Customer Experience 81

Customer Experience Travel Customers Consulting 81

Kustomer

JANUARY 11, 2022

Both 2020 and 2021 have been witness to an e-revolution across the entire retail landscape. While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed.

e-support 105

e-support Effort Score Retail Analytics 105

Kustomer

JANUARY 16, 2020

Whether you’re a digital-first disruptor brand or a legacy company who has transitioned into the 21st century, an exceptional customer experience drives business success. Read on to learn the top three trends we saw at NRF 2020. Brands are constantly talking about “customer obsession”. Building Deeper Connections with Consumers.

Trends 52

Trends Retail e-support Connections 52

Kustomer

JUNE 7, 2022

We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. The data tells the tale.

Customer Experience 98

Customer Experience Self Service e-support CRM 98

Kustomer

NOVEMBER 4, 2020

Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. Brands must stay on top of CX trends. 2020 brought huge changes to the business world and impacted customer service and operations across the board. So, how can businesses ensure their CX is up to scratch? The result? Hey Google!)

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

JANUARY 6, 2021

And that’s why we are introducing CX Stories from the Frontlines, a blog series that will showcase how REAL brands are tackling REAL problems with Kustomer. According to recent Kustomer research, chat is the second most popular channel for consumers, and among the top three cheapest for brands to manage.

Multi-Channel 98

Multi-Channel e-support Fashion Retail 98

Kustomer

DECEMBER 20, 2019

The throughline of all developments in customer service this past year have stemmed from one fact: customer expectations are growing and brands are struggling to keep up. Consumers demand instantaneous communications on every channel, while simultaneously expecting personalized connections with the brands they do business with.

e-support 93

e-support Omni-Channel Case Study Comparison 93

Playvox

NOVEMBER 2, 2021

Brands are responding by blurring the lines between retail and online stores, giving customers the best of both worlds and allowing them to be served in the manner that they prefer. Brands are also recreating the experience of in-person shopping with features like live chats with sales associates, product demos, and how-to videos.

Contact Center 73

Contact Center Trends e-support Social Media 73

ShepHyken

JANUARY 8, 2021

H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. Before the age of landing pages, online forms, and pop-up chatbots, contact centres were the only way we could engage with brands and services. In 2020, that customer-centric approach is more vital than ever.

e-support 140

e-support Omni-Channel Competitive Advantage Customer Centricity 140

Kustomer

JANUARY 7, 2022

While the holiday won’t be as fraught as the 2020 season, there will still be a fair share of challenges and obstacles to hurdle. That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022.

Self Service 98

Self Service Social Media How To Chatbots 98

SurveySparrow

MAY 23, 2021

As a result, physical shopping has come to a halt, and customers have shifted to e-commerce platform to satiate their needs. Therefore, e-commerce players who could enhance customer experience with a technological tool like AR have successfully paved their way to the door of their prospective buyers. a) AR self-service support.

Self Service 59

Self Service Customer Experience e-support Apparel 59

SurveySparrow

OCTOBER 1, 2020

2020 has been a tough year for everyone out there. This way of selling and customizing has been there for a pretty long time, and many big brands have been using it successfully to drive up their sales! But before marketing, it’s essential to pick a suitable name for our brand. A lot has changed. Paid Marketing.

Sales 59

Sales How To e-support Brands 59

Kustomer

JUNE 30, 2022

As the modern retail experience has shifted in recent years, so have the expectations of the modern consumer. Traditional, reactive customer support, during which companies only address customer issues after they’ve taken place, is no longer enough for today’s customers. What Is Proactive Customer Support?

Examples 95

Examples Self Service e-support Chatbots 95

C Space

MARCH 12, 2020

The Brand Move Roundup. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In a fast-moving global crisis such as the current coronavirus outbreak, brands have an important role to play. Chris Nurko. Chief Innovation Officer, C Space. Technology.

Brands 52

Brands Airlines Fashion Travel 52

CSM Magazine

JUNE 16, 2021

In today’s rapidly digitizing marketplace, brand perception hangs largely on the ability to offer customers a convenient, effortless use of products and services – in the B2B space as much as B2C. CX concerns every step of the customer journey, and brand perception is dependent on that CX being consistent throughout.

Brands 52

Brands B2C Self Service e-support 52

CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. Retailers are already feeling the effects of pandemic-related seasonal headwinds, putting pressure on consumer confidence, full-time and temporary staff, and the supply chain.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Kustomer

SEPTEMBER 18, 2020

We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. The data tells the tale.

Customer Experience 52

Customer Experience Self Service e-support CRM 52

SurveyGizmo

NOVEMBER 11, 2021

The bar has been raised for customer experience teams and how they develop relationships with consumers. Self-serve options, common in B2C e-commerce, have grown for business buyers too. What Do B2B Consumers Want? Personalization is about providing answers for the consumer.

B2C 98

B2C B2B Self Service e-support 98

NetBase

MAY 26, 2020

And diving in to support this new world, we see Facebook shops making ecommerce waves. Consumers are doing a whole lot more than just buying their groceries and essential items online. As consumers’ buying patterns have shifted heavily online, ecommerce has become a crucial part of life. Consumers’ eCommerce Feelings.

Ecommerce 97

Ecommerce Social Media Retail e-support 97

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? Gartner’s forecast for intelligent IoT is supported by other firms. The mixed reality paradigm means e-commerce is not the be-all and end-all. Insight-driven businesses continue to gain ground.

Trends 174

Trends Retail e-support Technology 174