C Space

MAY 7, 2020

The Brand Move Roundup – May 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands e-support Fashion Healthcare 52

C Space

SEPTEMBER 21, 2020

The Brand Move Roundup – September 18, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. The fashion industry made its own mistakes. That is the reality.

Brands 40

Brands Sports Fashion Video 40

C Space

APRIL 21, 2020

The Brand Move Roundup – April 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Hospitality Entertainment Healthcare 52

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fourteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Tourism Travel Consumers 52

C Space

JULY 9, 2020

The Brand Move Roundup – July 9, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 40

Brands Social Media Fashion Guidelines 40

Hallmark Business Connections

MARCH 9, 2021

If you’re a brand marketer, that meant pivoting your strategy to account for the “new normal,” tossing out (or heavily revising) now-defunct messaging, and collaborating with teammates over Zoom rather than in person. Between March and April 2020, the personal savings rate surged from 12.7% to 33% in response to pandemic upheaval.

Marketing 97

Marketing Brands Tips Financial 97

NetBase

JULY 22, 2020

Many brands are still adjusting alongside the coronavirus, yet the social concerns of customers continue to evolve as well. Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. Finishing 2019 with a brand value of $47.2

Consumers 59

Consumers Meeting Brands Ecommerce 59

Ecrion

JANUARY 28, 2020

If you want to remain competitive, you need to keep up with the latest trends in communication and build lasting connections with your clientele. About 63 percent would share more information with a brand that meets their expectations. What do customers expect when it comes to keeping in touch with their favorite brands?

Communication 71

Communication Trends Self Service Chatbots 71

Optimove

DECEMBER 12, 2019

Today, when customers interact with a brand, they aren’t just looking to buy a product or service. Customers want brands to be adaptive, to manage their expectations and always keep relevant, to be there when needed and to otherwise stay away. Modern consumers know what they want, and expect the brand to know it as well.

CRM 52

CRM Ecommerce Travel Fashion 52

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart. billion mark.

Consumers 60

Consumers Brands Social Media Analytics 60

NetBase

MARCH 10, 2020

There are so many ways social analytics helps brands win, though some of those ways are much more exciting than others. When we see next generation AI helping brands predict trends, things get spicy. Unexpected insight has a way of raising brand managers’ adrenaline levels. Brands Predicting Trends with AI Analytics.

Trends 56

Trends Brands Ecommerce Automotive 56

delighted

JUNE 3, 2021

Shopping patterns in the US have changed dramatically since January 2020, when the first coronavirus case was reported in the US. Over a 100 retail chains pulled down their shutters temporarily in March and April 2020 and unemployment skyrocketed. This finding is not peculiar to 2020.

Omni-Channel 100

Omni-Channel Retail Consumers Trends 100

Helen Dewdney

NOVEMBER 24, 2020

Just when you thought 2020 couldn’t get worse, we have entered another lockdown. Beyond Retro offer a huge selection of vintage clothes for a truly unique twist on fashion. “At Check out the Ethical Consumer guide to ethical fashion for more upcycled fashion ideas and inspiration. Can we shop ethically this Christmas?

Fashion 91

Fashion How To Tips Consumers 91

Maru Group

SEPTEMBER 17, 2019

If names like Pewdiepie, who is currently worth $30mm, and David Dobrik a 23-year-old currently worth about $7mm, are unfamiliar to you – read this post to learn why and how you can work with influencers to boost your own brand with millennials and Gen Z. Influencer marketing can save brands millions in paid advertising.

Brands 41

Brands Social Media Fashion Groups 41

Oracle

DECEMBER 30, 2019

Fast fashion retailer Forever 21 recently became one of the latest to file for bankruptcy amidst a decade-long “retail apocalypse”, and once-iconic brands like Toys R Us , Gymboree , and Sears have become the haunting storefronts of the brick and mortar ghost town that the term conveys. Create immersive experiences.

Retail 49

Retail Fashion Consumers Interaction 49

C3Centricity

SEPTEMBER 14, 2020

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes. Am I being naive?

Retail 194

Retail Trends Apparel Transportation 194

C Space

DECEMBER 2, 2021

Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. Across all brands, we think and act like a luxury brand.

Innovation 52

Innovation Automotive Fashion Social Media 52

C3Centricity

APRIL 29, 2020

Personally, I’m happy to order my usual brands online and have them delivered, especially when they’re cumbersome, like pet food, drinks, tinned and paper products. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes. Am I being naive?

Retail 177

Retail Apparel Transportation Trends 177

Customer Alignment

NOVEMBER 21, 2017

Why is it then that seemingly every week there is news about another brand that is opening a physical brand experience space for its customers when many agree with Gartner’s belief that “By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human”?

Brands 40

Brands Automotive Retail Fashion 40

C Space

JULY 23, 2021

Since the start of COVID in March 2020, with our partners at Interbrand , C Space has been engaging in an ongoing dialogue with consumers around the world to understand how people are changing on the inside, as the world changes around them from the outside. . This shift is a hard one for brands to get right. But take a look at Ford.

Fashion 52

Fashion Wireless Brands Connections 52

Kustomer

OCTOBER 2, 2020

Let’s take a closer look at some of the most common new and existing consumer expectations, the importance of meeting these desired outcomes and how your brand can properly deliver on exceptional customer service and engagement: What Do Customers Expect From Customer Service?

Consumers 80

Consumers How To Retail e-support 80

CSM Magazine

JUNE 2, 2021

As the loyalty industry reinvents itself after the shock of Covid, Tom’s focus will be on helping clients navigate the big emerging loyalty trends and the move towards experiential benefits and emotional connection over points-based programmes.

Loyalty 52

Loyalty Travel Fashion CRM 52

Think Customers

JANUARY 4, 2021

In 2020, we can always use another round of happy hour. No other business has the unique individuals that can champion your brand story, but this is meaningless if you don’t champion your employees. Happy employees are your brand cheerleaders and it’s important to ensure that they are seen and heard.

Employee Experience 52

Employee Experience Tips Fashion Trends 52

SurveySparrow

MAY 23, 2021

Example: Brazilian fashion brand C&A displays its apparel on augmented reality enabled hangers. Using augmented reality during this phase adds wonders to the customer experience as offered by the brand. (a) e) 100M consumers made use of AR to shop in 2020. of US consumers used AR monthly in 2020. ” 3.

Self Service 59

Self Service Customer Experience e-support Apparel 59

delighted

NOVEMBER 5, 2019

Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. For 2020 and beyond, the answer is both. Successful retail brands will outpace their competition by reaching customers with both physical and digital presences.

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

Kustomer

AUGUST 5, 2021

CX isn’t a one size fits all type of experience; rather, it needs to be personal for customers to build brand relationships and lasting loyalty. This is the perfect place to implement a chatbot that recognizes these types of problems and offers solutions without the customer ever having to connect with an agent. Just big picture 2020.

Omni-Channel 105

Omni-Channel Customer Experience Chatbots Contact Center 105

delighted

NOVEMBER 20, 2020

Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Successful retail brands will outpace their competition by reaching customers with both physical and digital presences. Brick and mortar, or digital? apparel) compared to 2019.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

NetBase

DECEMBER 11, 2019

And other brands would do well to follow suit. As a leader in sustainability, Patagonia has a long history fighting consumerism – and ‘fast fashion.’ They are mostly in love with the brand. The brand’s five-part pledge clarifies the longevity of consumers’ attraction: REDUCE. Let’s see why that is! Battling Consumerism.

Apparel 52

Apparel Consumers Fashion Retail 52

SurveySparrow

OCTOBER 14, 2020

Several brands are using online surveys to engage more customers and retain them for the long-run. A win-win situation for both the customers and the brand! Here are the top AskNicely alternatives to check out in 2020: AskNicely Alternative #1. The SSL helps to build safe connections, custom domain, and secure surveys.

Software 52

Software Survey NPS Feedback 52

SurveySparrow

MARCH 29, 2020

None of your customers is even close to being happy with your brand and is at the verge of leaving you for your competitors. The majority of your customers would not prefer recommending your brand to anyone they know. Net Promoter Score Benchmarks by Industries in 2020.

NPS 59

NPS Net Promoter Score Effort Score Entertainment 59

C Space

APRIL 1, 2020

The Brand Move Roundup – April 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 40

Brands Hospitality Fashion Healthcare 40

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. But partnerships don’t have to be between huge companies; a local pharmacy can partner with convenience stores or fashion retailers. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Helen Dewdney

NOVEMBER 2, 2021

Something yet to be covered at the conference is sustainable fashion. When asked, people usually will say that they would rather buy sustainable fashion than so-called “fast fashion”. But when faced with choice on price, the fast fashion wins. Fast fashion – an environmental blight. Ethics vs economics.

Fashion 39

Fashion Company Social Media Apparel 39

ClearAction

JANUARY 12, 2022

A precursor to progress in profits and top-line proceeds is customers’ predisposition toward your brand. Shareholder primacy is old-fashioned thinking that has eroded trust and profitability. 3 Doing Business 2020: Sustaining the Pace of Reforms , The World Bank, October 24, 2019. Accelerating & Sustaining Growth.

Government 62

Government Net Promoter Score Customer Centricity Analysis 62

SmartKarrot

APRIL 21, 2022

It has become especially popular with top brands vouching for this strategy. Sharing your story is a critical part of brand building and helps connect with the listeners or audience. Customer-led storytelling is blending the product, creativity, and narrative to connect with customers. Warby Parker.

Examples 10

Examples Fashion Sports Social Media 10

SmartKarrot

APRIL 21, 2022

It has become especially popular with top brands vouching for this strategy. Sharing your story is a critical part of brand building and helps connect with the listeners or audience. Customer-led storytelling is blending the product, creativity, and narrative to connect with customers. Warby Parker.

Examples 10

Examples Fashion Sports Social Media 10

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Research from Salesforce tells us that 75% of people now expect a consistent experience wherever they engage with brands – be it through social media, mobile, or in person. For good reason too. And companies are taking note.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56