ShepHyken

NOVEMBER 9, 2020

3 B2B Marketers Delivering Customer Experiences That Rival B2C by Rhoan Morgan. CMSWIre) While B2B companies may be behind their B2C peers, many are starting to catch up by taking ideas from the B2C playbook and applying them to the B2B experience. Usually, it is the opposite, we learn from B2C, but not today!

Customer Journeys 107

Customer Journeys Customer Service B2C Ecommerce 107

ShepHyken

SEPTEMBER 14, 2020

(Achievers) vAbove all, Customer Service Week is an opportunity to stop and think about the interconnected well-being of all the people who make up your business: the ones who use your product or service and the ones who serve your customers and help make your organization run seamlessly. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

ShepHyken

NOVEMBER 16, 2020

This is what will help customers choose you over your competition. 20 Must-Learn Customer Service Skills in 2020 (Bonus: Tips to develop them faster) by Jared Cornell. CustomerThink) This blog sheds light on the 20 essential customer service skills and how you can improve them. Follow on Twitter: @Hyken.

Ecommerce 83

Ecommerce Customer Service Call Center e-support 83

ShepHyken

JANUARY 13, 2020

4 Things to Automate In 2020 for Better Customer Relationships by Nathan Resnick. HubSpot) Customer relations should always be a top priority for any business. And, with 2020 arriving, now is a good time to find new solutions that meet the needs of your target audience. It’s not rocket science, but it doesn’t have to be.

Customer Service 93

Customer Service Retail Customer Journeys B2C 93

ShepHyken

NOVEMBER 30, 2020

My Comment: So many of the case studies about moving from traditional to online sales (eCommerce) are focused on B2C types of businesses – primarily in the retail industry. 5 Customer Experience Trends That Won’t Change (And Will Likely Accelerate…) by Michael Hinshaw. Here’s how a B2B construction equipment made the move.

Customer Service 83

Customer Service Ecommerce B2C B2B 83

ShepHyken

MAY 4, 2020

But while reopening is the order of the day, re-marketing will be the order of 2020 as retailers try to transcend simple survival and get back on their feet. 7 Guidelines Starting Customer Experience by Christine Crandell. My Comment: What business doesn’t want customer loyalty? Follow on Twitter: @Hyken.

Customer Service 95

Customer Service Contact Center Retail B2C 95

ShepHyken

APRIL 20, 2020

Even though it appears consumer-based (B2C), there is good info for any type of business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.TheCustomerFocus.com.

Loyalty Programs 64

Loyalty Programs Customer Service Rewards Programs Loyalty 64