2020 B2C Customer Retention Customer Service Training 
ShepHyken
FEBRUARY 10, 2020
My Comment: I’ve talked to executives from B2B companies who feel that customer experience is not as important to them as it is for consumer-focused B2C companies. It’s just as important and maybe even more so, as many B2B’s have few clients than typical B2C’s. 5 ways to increase customer retention in 2020 by Michael Barnard.
ShepHyken
JULY 13, 2020
My Comment: How can you improve the customer experience in a contact/support center? There are plenty of good strategies and tactics out there, and here are five that apply to both B2C and B2B organizations. My Comment: We’ll close with an article on customer retention. Oh, let me count the ways.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
APRIL 20, 2020
Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. Even though it appears consumer-based (B2C), there is good info for any type of business. Washington University in St.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.
ShepHyken
JUNE 13, 2016
Perhaps one of the most important trends is the first one, that emphasizes how self-service customer service is a viable channel. Gartner predicts that in 2020 85% of business relationships will be handled without any human interaction. 24 Experts Reveal Their Top Customer Retention Strategies For B2C Brands by Clutch.
Expert insights. Personalized for you.
105 
Let's personalize your content