Remove 2020 Remove B2C Remove Customer Service Training Remove Rewards Programs
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5 Top Customer Service Articles For the Week of April 20, 2020

ShepHyken

My Comment: I’ve always said that many loyalty programs are often marketing programs, where repeat purchases earn points or free merchandise. A research team at Washington University Business School came out with some interesting research about how just being part of a simple loyalty or rewards program, drives repeat business.