ShepHyken

SEPTEMBER 14, 2020

(Achievers) vAbove all, Customer Service Week is an opportunity to stop and think about the interconnected well-being of all the people who make up your business: the ones who use your product or service and the ones who serve your customers and help make your organization run seamlessly. Follow on Twitter: @Hyken.

Customer Service 85

Customer Service Net Promoter Score eBook B2B 85

ShepHyken

MAY 4, 2020

But while reopening is the order of the day, re-marketing will be the order of 2020 as retailers try to transcend simple survival and get back on their feet. 7 Guidelines Starting Customer Experience by Christine Crandell. My Comment: What business doesn’t want customer loyalty? Follow on Twitter: @Hyken.

Customer Service 96

Customer Service Contact Center Retail B2C 96

ShepHyken

JANUARY 13, 2020

4 Things to Automate In 2020 for Better Customer Relationships by Nathan Resnick. HubSpot) Customer relations should always be a top priority for any business. And, with 2020 arriving, now is a good time to find new solutions that meet the needs of your target audience. Follow on Twitter: @Hyken.

Customer Service 93

Customer Service Retail Customer Journeys B2C 93

ShepHyken

JULY 13, 2020

You may like some or all – and you may have some to add to the list – but it will be hard to argue that what’s on this list couldn’t help any organization, big or small, be better aligned with their customers’ needs. My Comment: How can you improve the customer experience in a contact/support center?

Customer Service 56

Customer Service Customer Centricity Omni-Channel Contact Center 56

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132