2018 Blog Competitive Advantage Innovation 
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? How to overcome those challenges? Customers want you to know them.
Alliance by IFS
DECEMBER 11, 2019
This year alone, IFS has driven significant organic growth of its FSM business, with H1 2019 license revenues increasing by 119% compared to H1 2018. With the acquisition of Astea, IFS has strengthened and deepened its ability to help customers innovate in field service and service management.”. Follow us on Twitter: @ifs. About Astea.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verint
FEBRUARY 20, 2018
Remember that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. The Verint Executive Summit is an invitation-only event for Verint customers.
Avaya
JANUARY 14, 2019
This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Devoting resources to DCX is a wise move, according to Nemertes’ 2018-19 Digital Customer Experience research study of 697 IT and business leaders across North America, Europe, and Asia-Pacific. Gareiss leads Nemertes Digital Transformation research.
Verint
JANUARY 17, 2018
In a blog post before the holidays, I discussed eight areas to consider as part of your automation and AI strategy. I also suggested a four-part automation innovation strategy framework to consider as part of your 2018 automation strategy planning. Your competitors are probably asking themselves the same question.
Lumoa
OCTOBER 31, 2018
Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Much of the improvement has been driven by advancements in product innovation and digital technology. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer.
Call Experts
JANUARY 15, 2020
HR departments can be passive in their innovations related to modernization through technology. The employee experience creates a competitive advantage for companies in the hiring process. . More Blogs Menu. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018.
Expert insights. Personalized for you.
354 
Let's personalize your content