Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. Even before COVID-19, distance learning grew around 40 percent from 2012 to 2017. With every channel connected through a single platform, agents can easily respond to messages from one console.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

ShepHyken

SEPTEMBER 25, 2017

Huffington Post) The number of connected devices on the Internet will exceed 50 billion by 2020, this according to Cisco. By 2022, 1 trillion networked sensors will be embedded in the world around us, with up to 45 trillion in 20 years. There’s No Room for Hate in Social Media or Customer Service by Dan Gingiss.

Customer Service 74

Customer Service Social Media Tips B2B 74

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Setting up this process for your social media customer support is not trivial, obviously.

Chatbots 76

Chatbots Social Media Healthcare Study 76

Retently

MARCH 29, 2023

With 805 Supercharger stations in 2017, Tesla’s interactive map illustrated its plan to expand them over the next few years. Driver-assistance system : From mid-February 2022, all North American Tesla vehicles have Tesla Vision – 8 cameras and a neural net processing system that provides Autopilot features.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

BirdEye

JULY 14, 2023

Just see what happened In 2022 when the FTC and several states sued Roomster for fake reviews and misrepresentation. For example, back In 2017, UrthBox had an F rating on the official Better Business Bureau website. Leverage social media: Get active and engage with customers on social media platforms.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. In 2022, the average agent turnover rate at all contact centers was 24% and climbed as high as 30% for large customer service centers.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

AWS Machine Learning

MARCH 14, 2024

You can use AWS PrivateLink with Amazon Bedrock to establish private connectivity between your FMs and your VPC without exposing your traffic to the internet. Launched in 2017, Amazon SageMaker is a fully managed service that makes it straightforward to build, train, and deploy ML models. Kojima et al.

Chatbots 98

Chatbots Training Knowledge Base Resources 98