Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. percent from 2016 to 2022 hitting US$ 38.9 billion by the end of 2022.

Report 40

Report Industry Government Healthcare 40

CSM Magazine

SEPTEMBER 12, 2023

Zenarate leads the learning transformation to develop top-performing contact center agents. Likewise, agent jobs are only getting tougher due to the limitations of automated chatbots, leaving agents to solve more complex problems. Agents are often the only human connection brands have with their customers and prospects.

Training 59

Training Telecommunications Marketing Contact Center 59

Magellan Solutions

JULY 14, 2021

This is because of artificial intelligence-powered chatbots even before the pandemic. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. This is in comparison to just 53% in 2016. through 2022. Virtualization. to 12.3%. .

Call Center 52

Call Center Comparison Roadmap Healthcare 52

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized Chatbots on major brand websites to Siri and Alexa in our own homes, it seems like Chatbots have entered the discussion (and our lives) for good. Why Chatbots?

Chatbots 130

Chatbots Self Service ROI Contact Center 130

Kustomer

JUNE 27, 2022

Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022? Returns can be automatically processed, workflows can be developed and adjusted as needs change, and chatbots can provide quick and easy customer questions 24/7.

Software 98

Software Tools Customer Service Self Service 98

NobelBiz

APRIL 25, 2023

A great number of contact centers are struggling to make ends meet but are still reluctant to make the necessary changes to achieve a better cost to benefits ratio. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52