SurveySparrow

NOVEMBER 15, 2019

Smartphones give consumers a louder voice and bigger presence. Today, SurveySparrow was lucky to have the opportunity to chat with Judith Aquino from 1to1media about her work covering Customer Experience related topics for one of the most popular CX blogs online. In other words, consumers were gaining a louder voice and presence.

Advertising 71

Advertising Chatbots Survey e-support 71

Grade.us

AUGUST 21, 2018

Statistic: Number of e-mail users in the United States from 2013 to 2020 (in millions) | Statista. Statistic: During what events during your day do you read e-mail? Adobe's email consumer survey found that young people (18 - 34) were obsessed with email. It's sticky with consumers and professionals overall.

Marketing 55

Marketing e-support Consumers Feedback 55

Helen Dewdney

NOVEMBER 11, 2015

Regular followers of this blog will know that I bang on about supermarkets a lot! With £115bn spent on groceries and toiletries in 2013 alone, and 40% of groceries (by revenue) currently sold on promotion, dodgy deals could be costing British consumers hundreds of millions of pounds each year.

e-support 30

e-support Government Comparison Guidelines 30

ShepHyken

APRIL 3, 2023

My Comment: AI is changing the way companies manage customer support. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX. In 2010, Emily Weiss started the makeup and skincare blog “Into the Gloss” (ITG) in her own free time, while she was working at Vogue.

Self Service 9

Self Service Customer Service e-support Retail 9

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Chip Bell.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Chip Bell.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

JUNE 22, 2022

Back in 2013, it was quite rare to hear terms like billion-dollar valuation, unicorn valuation, or unicorn startup. This blog will guide you about-. For a B2B SaaS startup to become a unicorn, it needs to have certain qualities, including the ability to be innovative, agile, and consumer-focused. Have similar questions?

B2B 11

B2B How To Innovation Meeting 11