2013 Blog Consumers Customer Centricity 
Beyond Philosophy
JANUARY 26, 2015
One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. If they have the need to legislate, then lags in notifying Customers must have happened so many times they feel the need to put it in law! This is a law for the “non-Customer centric” organizations.
ijgolding
OCTOBER 21, 2014
In 2014, it is very difficult to find an organisation who does not believe that the customer experience or being customer centric is NOT of value. The report is a fascinating assessment of the customer centric nature of brand names that we interact with on a daily basis. Personalisation. Time and Effort.
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CX Journey
SEPTEMBER 19, 2014
It was published on their blog on May 19, 2014. Have you thought about this question: "In your company, are customers persona non grata?" Source: Genesys 80% of big companies described themselves as delivering “superior” service, but only 8% of customers say they’ve experienced “superior” service from these companies.
ijgolding
DECEMBER 30, 2014
If you can remember what you were doing on the 30th December 2013 you will know what I mean! Today is the 30th December 2014 – a day that I am pinching myself at the amazing advance that has been made in the profession that Customer Experience has become. What does not change in 2015 is the need to get the BASICS right.
Second to None
FEBRUARY 4, 2020
“More than half (51 percent) of grocery sales are digitally-influenced, according to a new survey report from Deloitte, “ The Grocery Digital Divide: How Consumer Products Companies Can Deliver on the New Digital Imperative.”. consumer products leader. What grocery consumers want: convenience, curation and integration.
Beyond Philosophy
NOVEMBER 3, 2014
According to analysts, online home grocery market was worth almost $275 Billion in 2013. I suspect that many of the consumers that love this service in the UK would agree with my kids on this point. However, the hold up could be the consumer. Furthermore, consumers have to see the value in not going to the store.
Beyond Philosophy
NOVEMBER 4, 2014
Both psychologists and economists agree that too many choices can paralyze consumers so they can’t make a choice at all. The circle of choice, or needing to have many choices available but not too many to create confusion and buyer’s remorse for their Customers, creates a paradox for many organizations in their Customer Experience design.
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