Storyminers

FEBRUARY 17, 2021

Mike and Akos, two customer experience professionals from two continents discuss what customer experience base thinking can teach politics and how it accelerates “global thinking”. Akos : I’ve been running Ability Matrix since 2010. 2020 was, to say the least, a pretty crazy year.

Groups 147

Groups Government Travel Tools 147

Tricia Morris

JANUARY 4, 2016

. ——————– Read 10 Customer Service Trends to Watch in 2016. With 89% of companies expected to compete mostly on the basis of customer experience in 2016 (compared to just 36% in 2010)*, this eBook is a must-read for any customer service or customer experience professional.

Trends 40

Trends Customer Service Chief Customer Officer Self Service 40

ijgolding

JUNE 25, 2017

Focus; commitment; sustainability; momentum; belief; buy-in; motivation; all words that can be used to help describe customer experience transformation. Customer experience professionals need to be able to use every tool in their armoury to make these words a reality. Customer 1st Aid.

Customer Centricity 128

Customer Centricity Culture Customer Experience Professionals Case Study 128

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Annette Franz. Jeff Toister.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Annette Franz. Jeff Toister.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ijgolding

SEPTEMBER 29, 2015

On Friday 25th September 2015, hundreds of passionate Professionals who excel in demonstrating the power of Customer Experience, convened in London for the UK Customer Experience Awards. Diana is a wonderful example of what can be achieved by any Customer Experience Professional anywhere in the world.

Customer Experience 120

Customer Experience Customer Experience Professionals Customer Journeys Customer Centricity 120

ijgolding

SEPTEMBER 30, 2014

I am proud to say that I have been involved with the awards every year since their inception in 2010. As an entrant, winner, judge and award presenter, I believe that Neil Skehel and his team have had a significant influence in evolving the UKs understanding of the ever increasing focus on Customer Experience across all sectors.

Customer Experience 255

Customer Experience Groups Transportation Financial 255

Talkdesk

MAY 23, 2019

But as a complete outsider I thought, I am going to put my mind to thinking about writing about, and trying to help improve service from and thinking about it from our customer advocacy perspective but also from an employee advocacy perspective.

Customer Experience 8

Customer Experience Groups Customer Experience Professionals Training 8

Tricia Morris

JANUARY 11, 2016

We’ve all heard the saying “customer service is the new marketing,” but with 89% of companies expected to compete mostly on the basis of customer experience in 2016 (compared to just 36% in 2010)*, it’s not just marketing where customer service makes an impact.

Trends 40

Trends Customer Service Chief Customer Officer CRM 40

Qualtrics

FEBRUARY 20, 2019

From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. In 2010, my wife Karen and I launched Temkin Group. For over 20 years, Bruce Temkin has been a central figure in the world of CX.

Groups 30

Groups B2B CRM Culture 30