Remove 2008 Remove Analytics Remove Consumers Remove Innovation
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AWS Celebrates 5 Years of Innovation with Amazon SageMaker

AWS Machine Learning

Today, customers can innovate with Amazon SageMaker through a choice of tools—IDEs for data scientists and a no-code interface for business analysts. New features for the next generation of innovation. More innovations await. Amazon SageMaker customers are unleashing the power of machine learning. Tyson Foods Inc.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

Trends 208
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Why listening to customers matters in a recession

Thematic

How can you stay relevant to consumers in a competitive market - especially one under the pressure of a recession? Investing in quality feedback analytics means you have the answers you need to confidently drive decisions - even in a recession. During the 2008 recession, Starbucks came under threat. What do they have in common?

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Why banks should shift to offense and invest amid market uncertainty

West Monroe

During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal. ” It's a story told time and time again: Companies that make strategic investments during a downturn—particularly in technological innovation—come out of them on top.

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Why focusing on CX is key at times of change

Eptica

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Reading through qualitative data, such as free text interaction was once a time-consuming, often manual process but now you can do it at scale using AI and text analytics.

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Market Research Uncovers First Mover Opportunities

NetBase

Let’s see how consumer and market intelligence reveals these instances, and a few brands that have been nimble enough to take advantage of key insight. Whether these two brands tapped into market research and consumer intelligence to discover emerging trends is unknown. And keep your own analytics game on point.

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ECS Creates Amazon Connect Contact Centre for South East Water in Just Two Weeks

CSM Magazine

We look forward to working with them again as we consider more AWS Connect capabilities including AI, ML and real-time analytics.” million consumers across the South East of England, South East Water (SEW) supplies on average 521 million litres of drinking water from its 83 water treatment works every day. With over 2.2