analytics-innovation 
Experience Investigators by 360Connext
MAY 7, 2024
Why Every CX Leader Needs to Understand (And Have a Basic Strategy About) AI Understanding AI is not just about keeping pace with technology; it’s about leading the charge in innovation and personalization and advocating for customers at the same time. As you prove your results, introduce AI in another area.
SurveySensum
MAY 7, 2024
Predictive Analytics: Incorporating predictive analytics into PMPs can help advertisers identify high-value inventory opportunities before they become available to the broader market. As the digital advertising landscape evolves, continuous innovation ensures that PMPs remain at the forefront, delivering added value to users over time.
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CSM Magazine
MAY 7, 2024
From the early days of speech analytics and intent-based AI, which we successfully harnessed to enhance customer interactions, to the rise of conversational AI that redefined the way businesses engage with customers, we have been at the forefront of AI’s evolution in the contact centre.
SurveySparrow
MAY 7, 2024
Insightful Analytics & Report Creation : Teachers can get insightful reports based on students’ performance, identifying strengths and weaknesses to enhance future lesson plans further. No matter which you choose, remember that the real winners are the students who benefit from these innovative learning tools.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
AWS Machine Learning
MAY 7, 2024
If you are eager to learn more about how conversation summaries can apply to a contact center environment, you can deploy this technique in our suite of solutions for Live Call Analytics and Post Call Analytics. Jahed Zaïdi is an AI & Machine Learning specialist at AWS Professional Services in Paris.
SurveySparrow
MAY 7, 2024
Real-Time Performance Analytics: Make data-driven decisions and optimize workflows with access to up-to-date performance management information. Pros: Comprehensive, powerful analytics, future-focused approach to talent development. Pros: Highly analytical, fosters goal alignment, promotes strong manager-employee relationships.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks.
Speaker: Paul Weald, Contact Center Innovator
Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics. Embrace automation, collaborate with new technology, and watch how you thrive!
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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