ClearAction

JUNE 25, 2023

Improve XM intelligence of your whole department and managerial chain through the efficient Experience Leadership Mastery resources. YOU are a vital cog in your enterprise’s success in the ways you collect, share, and advocate experience insights! What’s the answer?

Leadership 62

Leadership Course Conference Groups 62

Oracle

JUNE 26, 2018

Implementing Endeca XM on a Headless Architecture. The organization strives to connect Oracle Commerce customers with other users, solution providers, and Oracle providing the all-inclusive ecosystem for educating, networking, and advocating community needs. Managing Sales Tax in the Digital Age.

Conference 40

Conference Tips Innovation Loyalty 40

Qualtrics

JULY 22, 2021

According to Qualtrics XM Institute, customers are: 4.2x According to research from Qualtrics XM Institute , just one bad experience can lead to a 9.5% Relationship programs improve retention, loyalty , and lifetime value. Not only will they stay longer, but they’ll recommend you to others if they're happy too. Action-oriented.

Measurement 26

Measurement Management Net Promoter Score Effort Score 26

Qualtrics

FEBRUARY 3, 2020

When rewarding advocates, it can be tricky to decide between offering cash or discounts. If your advocates aren’t likely to make another purchase then offer a cash reward instead so that they actually take interest in the referral program. Whichever you pick, ensure it’s the appropriate reward for your target advocate.

Social Media 28

Social Media Feedback Tips Customers 28

Qualtrics

FEBRUARY 20, 2019

Today, he heads up the XM Institute TM at Qualtrics®, with the goal of making it the world’s premier center of excellence for all things experience management. The profession needed a single voice that would advocate for its growth. On joining forces with Qualtrics and the XM Institute. Book Your Place.

Groups 30

Groups B2B CRM Culture 30

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Kustomer

OCTOBER 22, 2020

I think attention and compassion need to be the two leading elements of how we head into 2021,” said Luke Williams, the SVP of XM Institute at Qualtrics. “I But at the same time, advocates cannot stop after achieving equity in just one area. “If

Conference 96

Conference Self Service Sports CRM 96

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ClearAction

NOVEMBER 16, 2023

Indeed, among companies participating in XM Institute’s State of Voice of the Customer Programs study, only “one-quarter think they are good at actually making changes to their business based on the program’s insights”. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

SurveySensum

JULY 14, 2020

Joakim Thörn – XM Scientist and Keynote Speaker. XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

FEBRUARY 1, 2019

With rising customer expectations, companies have an opportunity to join and advocate for this new level of customer connectedness and reap the benefits of increased business performance. Qualtrics XM solutions is a turn-key solution to getting faster insights. Are your insights fast enough? Customer-centricity demands speed.

Customer Centricity 20

Customer Centricity Customer Connectedness Innovation Study 20

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Bruce: He’s a keynote speaker, strategic adviser, the Co-Founder of the Customer Experience Professional Association , a Customer Experience Transformist and Managing Partner at Temkin Group , and now Head of the XM Institute at Qualtrics. She’s also a diversity and inclusion advocate.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Kustomer

OCTOBER 22, 2020

I think attention and compassion need to be the two leading elements of how we head into 2021,” said Luke Williams, the SVP of XM Institute at Qualtrics. “I But at the same time, advocates cannot stop after achieving equity in just one area. “If

Conference 52

Conference Self Service Sports CRM 52

Think Customers

NOVEMBER 4, 2019

The company launched a CX portal that’s powered by the Qualtrics XM Platform that enables dealerships to survey customers after a service interaction or purchase and analyze the feedback to understand what its opportunities are to improve the customer experience.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Qualtrics

JUNE 25, 2020

To help brands make sense of this new reality and find their competitive advantage, Seth Godin shared his advice for marketing in the new world in this Qualtrics XM Talks. Know who your advocates are and what drives their loyalty. Marketing is more than advertising - it’s every experience your business delivers.

Marketing 26

Marketing Competitive Advantage Advertising Leadership 26

Qualtrics

FEBRUARY 17, 2020

You’ll find it all at X4 - stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping Experience Management professionals reach new heights in customer , product , brand , and employee experience. What’s new in XM. We’re all digital now.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 17, 2020

There’s every angle covered at X4 – stories from the brands using XM to deliver breakthrough results, thought leadership from the best in the business, and an inside look at the tech helping CX professionals reach new heights in customer , product , brand , and employee experience. Bruce Temkin, Director of the XM Institute.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

There are stories of XM in action, thought leadership from the best in the business, and much, much more. Take a deep dive into XM in government. What’s new in XM. Take an XM deep-dive into Government and Public Sector. Take your XM program to a new level with world-class thought leadership. Don’t measure.

Government 29

Government Leadership Roadmap Culture 29

Qualtrics

FEBRUARY 18, 2020

There’s stories of XM in action, thought leadership from the education institutes leading the way in XM, and much, much more. What’s new in XM? Take an XM deep-dive into Education. Take your XM program to a new level with world-class thought leadership. Bruce Temkin, Director of the XM Institute.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Qualtrics

NOVEMBER 21, 2019

Want to be inspired by the future of experience management (XM)? Here are 20 XM visionaries leading the charge in 2020. Peloton members are its biggest brand advocates. Want to discover more about XM and Peloton? Want to find out more about XM and Amex? Bruce Temkin, Head of the Qualtrics XM Institute. “XM

Omni-Channel 22

Omni-Channel Retail Entertainment Leadership 22

Qualtrics

OCTOBER 9, 2020

Luke Williams, Qualtrics XM Institute was joined by Matt Dixon, Chief Product and Research Officer of Tethr, to discuss why that is, and how CX leaders can implement it into their own programs. Unstructured data is becoming an increasingly important part of a successful listening program.

Data 20

Data Effort Score Call Center Analysis 20

SmartKarrot

JANUARY 22, 2021

In the final stage of Advocacy, you should now see a customer who is ready to advocate about the virtues and goodness of your company. Some of the notable CX tools of now include Zendesk , Qualtrics XM , Medallia , and Delighted to name a few. This is where the key role if played by the stage of expanding.

Customer Success 10

Customer Success Customer Relationship Management Self Service Social Media 10