Customer Bliss

MAY 10, 2017

Guest post by Blake Morgan, Customer Experience Futurist, Author, Speaker. For a customer experience program to be effective, the most senior leaders at the company must take ownership of the program. Clearly, businesses believe that customer experience matters. That depends on who owns it.

Chief Customer Officer 179

Chief Customer Officer Customer Experience Wireless Study 179

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? What is Mobile Customer Experience?

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

Kustomer

MARCH 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Balaji Gadicharla to discuss the secrets of understanding the global customer. Learn how Balaji connects with customers on a global scale by listening to the podcast below. Serving Customer Needs Efficiently.

Culture 59

Culture e-support Customers System 59

SurveySensum

SEPTEMBER 20, 2023

What is Survey Fatigue? Survey fatigue is the feeling of frustration that people experience when they are asked to take too many surveys. It’s like that feeling you get when your email inbox is flooded with survey requests, and you’re just like, “Not another one!” But is it really that important?

Survey 52

Survey Engagement How To Feedback 52

ProProfs Chat

MARCH 15, 2018

It’s no secret that businesses put a lot of effort into finding new customers. However, putting effort towards returning customers can turn out to be more beneficial. In fact, studies show that repeat customers tend to spend more money than new customers. One of them is to provide good customer service.

Communication 100

Communication Social Media Customers Infographics 100

Grade.us

JANUARY 11, 2019

You don't have to read another "what's hot in marketing in 2019" post. When a chatbot is done correctly, you'll know you're talking to a bot. As you can see, many customers will be able to get through the whole process without ever talking to another human being. I managed to confuse it once or twice. Why, you ask?

Chatbots 39

Chatbots Marketing Social Media Metrics 39

Grade.us

JANUARY 14, 2020

At this point, most local brands use recommendations accidentally – their customers take the initiative and post a positive (or negative) recommendation on their own. With the right approach, positive recommendations can spread like wildfire, boosting the traffic, leads and sales to your business. Because of virality. 177M 57.5%

How To 51

How To Social Media Advertising Analytics 51