Daniel Group

MAY 31, 2019

In my recent blog, Three Important Questions to Answer (and Keep Answering) for a Successful CX Program , I outline why we need to share continuously with our three stakeholders – company leadership, customers, and employees – what’s in it for them in providing excellent customer experiences.

Strategy 40

Strategy B2B Communication Leadership 40

transcosmos Information Systems

MARCH 5, 2019

In 2018, only 9.4% of the average IT budget was allocated to outsourcing, which is lower to the 2017 figure of 11.9%. This is due to IT organisations relying on their in-house talents to meet service goals, with these reasons also factoring in. Computer Economics, 2018 ). Automation.

Insurance 75

Insurance Financial Technology Industry 75

CSM Practice

JANUARY 13, 2021

In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively. Failed attempts at scaling renewals that end up in fire-fighting. Problems interpreting data for accurate forecasts. Poor automation and customer segmentation. Auto-Renew The Long Tail.

How To 98

How To Self Service Touchpoint Customer Centricity 98

Tricia Morris

DECEMBER 11, 2015

But there was always something about the characters from episodes IV, V and VI – Luke, Leia, R2D2, Chewie, C3PO and Han Solo as a team – that I connected with and hoped to experience again. When Episodes I, II and III came out in the late 1990s and early 2000s, I enjoyed those very much. Now, after a 32 year wait, the force awakens….

Customer Service 40

Customer Service Culture Customer Focused Leadership 40

Currency Alliance

DECEMBER 13, 2018

This isn’t necessarily because big brands have stopped performing; rather, as we called out in our 2018 Loyalty trends blog, upstart competitors have proven excellent at making individual customers feel valued. vi] [link]. The counter-trend for 2019 will be the consumer goods establishment fighting back. References: [i] [link]. [ii]

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Qualtrics

FEBRUARY 26, 2019

On learning, refining, and scaling your approach: One of our Dun & Bradstreet solutions is called Visitor Intelligence (VI). What we started doing is building out triggers using the VI data, starting with one of our sales teams. I am a little bit less of a book person than I am a blog person, or an article person.

Analytics 37

Analytics Customer Experience B2C B2B 37

Currency Alliance

DECEMBER 17, 2019

This is the blog version of our Loyalty Strategy Guide 2020. Consider also that user-generated content, whereby consumers (unwittingly or otherwise) reveal their interests, has already proven popular in travel[vi]. vi] [link]. For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. References. [i]

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64