InMoment XI

APRIL 23, 2024

Unlocking the Power of AI in CX At the heart of InMoment’s Smartest Actions lies the integration of AI in customer experience technologies. We do this using our award-winning NLP engine to break down every comment, every conversation, and summarise it for your teams to know where to focus and how to drive change.

Social Media 260

Social Media Analysis Feedback Loyalty 260

CSM Magazine

JUNE 12, 2023

This type of fraud typically involves various techniques like social engineering, phishing, and account takeover schemes. As technology advances, so do the tactics and mechanisms used by these criminals, making it even more essential for businesses to stay vigilant and informed in order to protect themselves and their clientele.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

AWS Machine Learning

FEBRUARY 29, 2024

It then employs a language model to generate a response by considering both the retrieved documents and the original query. Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models.

Knowledge Base 111

Knowledge Base Study Healthcare Travel 111

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. It does this by providing an integrated environment where support teams can efficiently handle customer inquiries, problems, and service requests.

Self Service 52

Self Service Software Knowledge Base Social Media 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. But how much does your technology add to your company’s revenue? The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Grade.us

MAY 28, 2019

You need creative and marketing tools. Which tools work best? If you're looking for a comprehensive list of creative, marketing and communication tools your agency can use to serve your clients, you've come to the right place. In part one, we shared our epic list of agency management tools. One other thing, there’s a bit of overlap here.

Tools 37

Tools Marketing Social Media Advertising 37