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Preparing for the Journey Ahead

Uniphore

Travel and hospitality were among the hardest hit industries during the pandemic. Fewer business travelers, newer no-contact preferences and higher overall expectations are a few of the factors shaping the customer experience landscape. Download Now. The post Preparing for the Journey Ahead appeared first on Uniphore.

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Experiences We Are Grateful For

CX Accelerator

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. As I like to say, "life is made up of experiences." And we get to design them! What awesome and important work this is. One thing is clear from the responses.we

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Experiences We Are Grateful For

CX Accelerator

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. As I like to say, "life is made up of experiences." And we get to design them! What awesome and important work this is. One thing is clear from the responses.we

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The Meaning of 24-Hour Front Desk in Hotels

Magellan Solutions

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Imagine a tired traveler being greeted warmly and efficiently. Ready to know the secret to gracious hospitality? It provides a sense of security and comfort.

Hotels 52
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What You Need to Know About Contact Center AI

InMoment XI

Artificial Intelligence (AI) is being used by more and more businesses every day. Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. How Does Contact Center AI Work? Will Contact Center AI Replace Call Center Agents? The simple answer is no.

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Executive Dashboards: Industry Insights & Decision Support

SurveySparrow

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. To provide the executives with a bird’s eye view of their business progress and to make strategic dashboard solutions. So how do you uncover those crucial business insights?

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Vacation from Lockdown: How CoronaPass is Set to Revitalize the Hospitality Industry

Bizagi

It’s a solution to help companies, including existing customers, to design their ‘new normal’ for business operations, while keeping employees and customers as safe as possible. The stark truth is that until a vaccine is created and made available at scale, smart solutions are needed in order to restore day-to-day business.