CSM Magazine

JANUARY 19, 2018

Could social media be realizing its true calling as the ultimate customer service channel? Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. According to recent studies by J.D.

Wireless 49

Wireless Social Media Customer Service Telecommunications 49

BirdEye

APRIL 27, 2023

This makes business texting from a computer a remarkably effective way to communicate directly with your customers and close sales. In this blog post, we’ll explore several ways to streamline sending texts to prospects and customers, increasing engagement and sales. Texting from the wireless provider’s website 6.

Wireless 98

Wireless Multi-Channel Tips Social Media 98

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

BirdEye

DECEMBER 7, 2021

The mobile phone is the communication device of choice, and texting has become people’s preferred mode of communication. The mobile phone is the communication device of choice, and texting has become people’s preferred mode of communication. Rather than calling, confirm that appointment or accept customer payments over text instead.‍

How To 98

How To Multi-Channel Wireless Software 98

Pointillist

JANUARY 19, 2022

Your customer encounters an issue using her mobile device. She reaches out via social media and then contacts customer service. How are you currently measuring this customer’s experience? But your customer sees each interaction as one continuous journey to reach her goal. By Steve Offsey.

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75

Eptica

AUGUST 19, 2015

Date: Wednesday, August 19, 2015 Robots – the future of customer service? Author: Derek Lewis Recent Forrester research pointed out the importance of understanding customer emotion and creating empathy with consumers if brands are going to deliver a successful customer experience. Published on: August 19, 2015.

Self Service 48

Self Service Customer Service Wireless Contact Center 48

Natalie Petouhof

SEPTEMBER 19, 2016

Tweet This research that I just completed is about how to use customer experience to turn Millennials into brand advocates. Two billion are active on social media and 1 in 3 consumers prefer social to phones for service. Here’s some stats: 75% created a profile on a social networking site.

Wireless 40

Wireless Social Media Contact Center Study 40