TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. This reduces the learning curve and improves their preparedness.

Video 205

Video Knowledge Base Travel Tips 205

TechSee

APRIL 1, 2024

Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service. This AI-guided solution empowers fiber service providers to offer customers a seamless self-installation experience, reducing costs, accelerating activation, and improving overall satisfaction.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

AWS Machine Learning

APRIL 3, 2024

Amazon OpenSearch Service now supports the cosine similarity metric for k-NN indexes. A multimodal embeddings model is designed to learn joint representations of different modalities like text, images, and audio. The goal is to learn interactions and correlations between the modalities.

Policies 101

Policies Examples Ecommerce User Experience 101

Comm100

APRIL 10, 2024

AI is reshaping countless industries and services, and customer service is one such area that is changing for the better. We will also consider how AI algorithms are used to process customer data patterns to predict their service requirements – dealing with issues before they even arise.

Customer Service 212

Customer Service Chatbots Analytics Customers 212

AWS Machine Learning

DECEMBER 19, 2023

Artificial intelligence (AI) and machine learning (ML) are becoming an integral part of systems and processes, enabling decisions in real time, thereby driving top and bottom-line improvements across organizations. Machine learning operations (MLOps) applies DevOps principles to ML systems.

Analytics 104

Analytics Training Government System 104

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

AWS Machine Learning

APRIL 16, 2024

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

Innovation 118

Innovation System Training Software 118

TechSee

SEPTEMBER 21, 2023

These are the keys to unlocking mainstream adoption of Generative AI for service and CX. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This enables Sophie AI to interact naturally with any user across any environment, just like a real human would.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. The AWS portfolio of ML services includes a robust set of services that you can use to accelerate the development, training, and deployment of machine learning applications.

Data 110

Data Management Effort Score Training 110

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe is an AWS service that allows customers to convert speech to text in either batch or streaming mode. It uses machine learning–powered automatic speech recognition (ASR), automatic language identification, and post-processing technologies. For more information about data privacy, see the Data Privacy FAQ.

Guidelines 81

Guidelines Resources Connections Communication 81

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Circular Edge

MARCH 14, 2024

JD Edwards E1 enables customers to manage complex contracts and service Join live: Wednesday, June 5 JD Edwards E1 enables customers to manage complex contracts and service agreements and be able to react timely and accurately in billing scenarios.

Management 52

Management How To Customers 52

CSM Magazine

APRIL 17, 2024

As a result, leaders are proceeding cautiously when it comes to expanding company headcount, including in the area of customer service – which is often one of the most critical and outwardly visible organizations for any company. This requires lower-tier customer service professionals to be enabled and empowered to step up when needed.

Customer Service 59

Customer Service Sports Banking Analytics 59

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. You can use AWS services like AWS CodePipeline and AWS CodeBuild to build, test, and deploy your Amazon Lex bot automatically.

Management 85

Management Hotels Resources Policies 85

AWS Machine Learning

FEBRUARY 26, 2024

Our proposed architecture provides a scalable and customizable solution for online LLM monitoring, enabling teams to tailor your monitoring solution to your specific use cases and requirements. However, as these models continue to grow in size and complexity, monitoring their performance and behavior has become increasingly challenging.

Metrics 112

Metrics Analytics Analysis Travel 112

AWS Machine Learning

DECEMBER 22, 2023

As a result, machine learning practitioners must spend weeks of preparation to scale their LLM workloads to large clusters of GPUs. To learn more about the SageMaker model parallel library, refer to SageMaker model parallelism library v2 documentation. Training performant models at this scale can be a challenge.

Training 99

Training User Experience Communication Data 99

Kustomer

MARCH 19, 2024

Late last year, we introduced KIQ Customer Assist , an AI-powered self-service bot, which has increased efficiency by 45%. KIQ Agent Assist features enable customer support specialists to free up their time from repetitive tasks, allowing them to focus on resolving high-priority issues.

Self Service 69

Self Service CRM Knowledge Base Metrics 69

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It improves customer service and satisfaction. How does AI impact customer service?

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

AWS Machine Learning

NOVEMBER 30, 2023

Amazon SageMaker makes it straightforward to deploy machine learning (ML) models for real-time inference and offers a broad selection of ML instances spanning CPUs and accelerators such as AWS Inferentia. We talk about its benefits over the default routing mechanism and how you can enable LOR for your model deployments.

Strategy 89

Strategy Analysis Travel Policies 89

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. This is a joint blog with AWS and Philips.

Healthcare 89

Healthcare Government Innovation Training 89

AWS Machine Learning

APRIL 9, 2024

To learn more about hybrid search, see Knowledge Bases for Amazon Bedrock now supports hybrid search. Access to additional data helps the model generate more relevant, context-specific, and accurate responses without retraining the FMs. You can now choose these as query options alongside the search type.

Knowledge Base 115

Knowledge Base Financial Examples Comparison 115

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. Optimization helps reduce unnecessary expenses while maintaining service quality. Curtail Operational Expenses : Cost-effectiveness is crucial.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

ECXO

APRIL 7, 2024

Creativity embraces innovation: A business that harnesses the power of creativity can revolutionize the customer experience by introducing innovative products, services, and solutions that not only meet customers’ needs but also exceed their expectations. The answer lies in human creativity and the uniqueness of our existence.

Innovation 111

Innovation Connections Analytics Touchpoint 111

AWS Machine Learning

APRIL 24, 2024

In this post, we share how we analyzed the feedback data and identified limitations of accuracy and hallucinations RAG provided, and used the human evaluation score to train the model through reinforcement learning. To increase training samples for better learning, we also used another LLM to generate feedback scores.

Feedback 98

Feedback Effort Score Training Policies 98

AWS Machine Learning

MARCH 13, 2024

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. It enables secure, high-speed data copy between same-Region access points using AWS internal networks and VPCs.

Policies 89

Policies Groups Resources Guidelines 89

Magellan Solutions

JULY 13, 2023

It enables enterprises to improve efficiency, make data-driven decisions, and allocate resources. Learn how to maximize your company’s full potential through outsourcing AI. Businesses can learn much about market demands and consumer behavior with the power of big data.

Chatbots 97

Chatbots Competitive Advantage Analysis Customer Satisfaction 97

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services.

How To 52

How To Transportation System Automotive 52

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

CSM Magazine

APRIL 17, 2024

Enter chatbots – the tireless, automated assistants revolutionizing customer service. Continuous Learning With machine learning , chatbots get better over time. They learn from past interactions and feedback, improving their accuracy and effectiveness, thus delivering a better customer experience with each conversation.

Chatbots 52

Chatbots Multi-Channel Social Media Customer Confidence 52

Magellan Solutions

JUNE 19, 2023

AI is transforming education through personalized learning, task automation, and increased convenience. AI is transforming the legal sector by evaluating legal papers, advancing research, and enabling lawyers to concentrate on crucial tasks. Outsourcing enables companies to focus on the crucial aspects of their business.

Chatbots 105

Chatbots Healthcare Call Center Resources 105

AWS Machine Learning

APRIL 8, 2024

Unlocking accurate and insightful answers from vast amounts of text is an exciting capability enabled by large language models (LLMs). For more details on the model’s training process, safety considerations, learnings, and intended uses, refer to the paper Llama 2: Open Foundation and Fine-Tuned Chat Models.

Knowledge Base 100

Knowledge Base Tools Data Training 100

CSM Magazine

APRIL 16, 2024

By integrating AI tech into online gambling, the gaming experience is lifted to a whole new level; players enjoy tailored customer service and the overall operations of the casinos become more efficient. Through AI, casinos are able to decode player behavior and preferences.

Customer Experience 52

Customer Experience Wait Times Chatbots Analysis 52

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX). Over the past two decades, numerous strategies and tools have developed.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

ShepHyken

JANUARY 8, 2024

What is the impact of AI automating simpler customer support tasks? How can AI help agents focus on high-value tasks in customer service? AI is driving the customer support industry towards a more efficient and higher-quality standard of service. What types of customer support tickets can be automated with the help of AI?

Training 80

Training Customers Customer Satisfaction Tools 80

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Elastic Compute Cloud (Amazon EC2) accelerated computing portfolio offers the broadest choice of accelerators to power your artificial intelligence (AI), machine learning (ML), graphics, and high performance computing (HPC) workloads. times larger and 1.4 times faster than H100 GPUs. times larger and 1.4 times faster than H100 GPUs.

Training 104

Training Analysis Video System 104

Team Support

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Providing good customer service fosters trust and loyalty among clients. These self-service options provide a convenience factor for customers, and enable support teams to focus on working through more complex issues.

Technology 52

Technology Company Self Service Knowledge Base 52