Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. Among literally hundreds of things to consider, your business needs to factor in cost, scalability, integration and deployment options, as well as long-term value.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Kustomer

NOVEMBER 7, 2023

Zendesk’s resources and willingness to prioritize customer relationships has come under fire since it was acquired for $10B in a private equity deal. Pricing considerations Zendesk is considered a premium service with an expensive subscription that may not be within the budget range for startups.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

NobelBiz

OCTOBER 17, 2023

Access to Resources: Agents working from home might not have the same immediate access to resources or support as they would in an office environment. Access to Resources: Agents working from home might not have the same immediate access to resources or support as they would in an office environment. Read part one here.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Kustomer

FEBRUARY 29, 2024

AI Integration – Gorgias has introduced features such as autocomplete AI responses and automated workflows. Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks.

e-support 52

e-support Feedback Multi-Channel Self Service 52

SurveySparrow

MAY 30, 2023

Feedier automatically imports customer feedback from multiple review sites where real-time reports are created using it. Feedier automatically imports customer feedback from multiple review sites where real-time reports are created using it. Ever feel like juggling customer expectations is like trying to herd cats? No worries!

Management 52

Management Customer Journeys Survey Feedback 52

Wootric CX Blog

FEBRUARY 25, 2021

Customer expectations drive the value of CX. Whether your company’s releasing an app as part of its digital transformation or it’s a digital-native SaaS company, CX pros need to understand the evolution of the B2B customer experience. Don’t let the terms B2C (Business to Consumer) and B2B (Business to Business) confuse you.

B2C 69

B2C B2B How To Feedback 69

NobelBiz

APRIL 25, 2023

This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential. Implementing these tactics will save money and enhance customer satisfaction and overall business performance. Failing to do so puts the business at risk and allows competitors to outperform.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

SurveySparrow

JANUARY 18, 2024

AI Form Builder : We all get a little lazy at times. CX Module: Through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), you can easily gauge customer sentiments and interactions for a more engaging experience. Whatever the case is, the research is already done for you! Quick and simple! (If

Healthcare 52

Healthcare Survey Hospitality Transportation 52

SurveySparrow

JANUARY 2, 2023

Powerful Automations- Give manual effort a rest with survey redirect, 4,500+ integrations, webhooks, API, and real-time reporting features of this tool. Comes with a free plan to get a hang of the tool, and offers a 14-day trial on every premium plan, starting from $99 per month for businesses. #2 We’ve done that (and more!)

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

Powerful Automations- Give manual effort a rest with survey redirect, 4,500+ integrations, webhooks, API, and real-time reporting features of this tool. Comes with a free plan to get a hang of the tool, and offers a 14-day trial on every premium plan, starting from $99 per month for businesses. #2 We’ve done that (and more!)

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

Kustomer

JUNE 17, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Laurent Pierre from Microsoft Azure to learn the secrets to making a CX team valuable. Many companies, particularly in the tech sector, recognize that there needs to be a radical shift in how they approach modern CX.

Sales 99

Sales Employee Experience NPS Banking 99

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? The question is a loaded one. Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For? SalesForce.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

NobelBiz

MAY 2, 2023

These challenges result in a waste of resources and decreased productivity. Industry experts Ali Janjua, the president and co-founder of Work LLC, and Mike McGuire, with 24 years of experience in contact center operations, share their knowledge and tips for the lead generation community. And no wonder.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

Comm100

FEBRUARY 5, 2018

After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. From the rubble, a new dynamic emerged (the same one we know so well today): organizations spoke to customers and customers held the power to reply. Social Media Software.

Social Media 121

Social Media CRM Self Service Software 121

SurveySparrow

JULY 3, 2023

alternatives that might just be the perfect fit for your CX endeavors. If you’re in search of more customized solutions with better data analysis options or just want to explore the sea of customer experience tools, we’ve got you covered. Here are 10 Involve.me Let’s explore the top 10 Involve.me Alternatives!

Omni-Channel 10

Omni-Channel Multi-Channel Healthcare Survey 10

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Some are sexy, some are practical, and some have been underway for years – but far frblom perfected. We believe these trends will occupy most brands’ efforts during 2019. The first step is to get your ducks in a row.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45