Kustomer

OCTOBER 21, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Phil Irvine. Phil is the VP of Audience Intelligence at RPA and he gives us the secrets to successfully curating the customer journey through good marketing and solid customer service.

Marketing 98

Marketing Customer Service Advertising Customers 98

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. If customers have a horrible experience with a brand, they are very likely to share their experience and opinion with others.

B2C 87

B2C Tips B2B Interaction 87

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. They care that you’re staffed appropriately to serve the needs of your customers, because ultimately that results in revenue. A huge part of how customer success collects intel and feedback from customers is by talking with them.

Metrics 98

Metrics Customer Success Engagement Effort Score 98

Kustomer

APRIL 22, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by guests Kyle Coleman from Clari and Vikas Bhambri from Kustomer to understand how to make purchasing software seamless for potential buyers. Creating a Frictionless Experience.

B2B 96

B2B Sales B2C Software 96

Kustomer

JUNE 24, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas unearth the top problems facing CX leaders in the modern environment. If customers have a horrible experience with a brand, they are very likely to share their experience and opinion with others.

B2C 59

B2C Tips B2B Interaction 59

Gainsight

MAY 7, 2019

In 2013, Ryan Hoover founded Product Hunt , the go-to site for product discovery and one of the hottest sites in tech. It has over a million users sharing, upvoting, and geeking out about the newest technology products, games, and books. He is a well-known thought leader in tech and startup culture. READ THE ARTICLE.

Industry 49

Industry Conference Consulting Software 49

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Brands 33

Brands Leadership Consulting Travel 33

BirdEye

APRIL 6, 2023

The idea you choose should solve a customer problem or improve an existing product or service offering. billion people worldwide purchasing goods online today, there’s no doubt that eCommerce is a preferred shopping experience. Business owners don’t have to pay for products until a customer has placed an order.

Insurance 98

Insurance Social Media Transportation Consulting 98

Integrity Solutions

JANUARY 23, 2023

“We must also look at our customers’ ability to use the products and services they’ve purchased from us,” Snader says. In a recent episode of the Mental Selling podcast , productivity expert Matthew Dicks pointed out that it only takes a couple of minutes to do this well — and that can make all the difference.

Sales 78

Sales Culture Training Metrics 78

NobelBiz

AUGUST 14, 2023

The call center sector, constantly under pressure to enhance customer satisfaction and operational efficiency, finds a revolutionary ally in voicemail detection. This tool, increasingly integral to modern call centers, not only optimizes outreach but also crafts a streamlined experience for both agents and clients. The outcome?

Contact Center Software 52

Contact Center Software Call Center Contact Center Training 52

Kayako

MAY 12, 2016

It might surprise you to know that there are two regular podcasts dedicated to nothing but customer support. With one of those having 100+ episodes, how much more could there possibly be to say about customer support? Much like the early days of B2B “inbound” marketing, customer support didn’t really exist ten years ago.

Conference 120

Conference Tips Call Center Video 120

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. We make it a priority to respond to our customers as quickly as possible. Sasha Tenodi. Wendy Glavin. Casey Tibbs.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

C Space

JUNE 1, 2020

The pandemic’s impact on the economy has inspired the company to ask these customers if they would still like to subscribe. Lamborghini developed the Real Race in partnership with computer racing simulator Assetto Corsa Competizione , an offshoot of video-game developer Kunos Simulazioni. NetEase , a U.S.-listed

Brands 52

Brands Multi-Channel Conference Advertising 52