Why you don’t get credit for great customer service – and how to make sure you do
Vonage
AUGUST 7, 2017
The only perspective in customer service that counts is that of the customer—and the customer viewpoint is far from objective. I hear this sentiment often, and my response is, “Uh … I’m not so sure you’re right about that.” Delivery is faster. Quality control is better. The recency effect. Hedonic adaptation. This is a biggie.
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