out-of-touch-and-out-of-business-the-universal-problem-of-poor-contactability 
CSM Magazine
APRIL 26, 2018
Every business knows this and yet somehow for many, delivering good customer service still seems to be rather low on their list of priorities. In fact, a huge 81% of people say they have left a company after experiencing poor customer service. Customers do not stick with companies that disappoint. Fixing the fault on the line.
Playvox
APRIL 4, 2023
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Burnout Burnout is at the heart of poor emotional well-being in a contact center.
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Beyond Philosophy
NOVEMBER 25, 2021
One of our podcast listeners, Jeanne-Claude, wrote about a problem he was having for a recent episode. I am writing about it here today because it is likely a problem some of you share. From a behavioral science perspective, several theories could potentially help understand this problem. So, for example, Which?
Opinionator
NOVEMBER 15, 2020
A dirty public bathroom is terrible for business and a stain on an organization’s image. A Harvard Business School study shows that clean, working guest restrooms are critical for maintaining business reputation and revenue. Yet restroom standards are poor despite handwashing standards improving.
Magellan Solutions
MAY 27, 2021
Besides, the easiest way to differentiate your business from others in your industry is customer service and not rankings. Whereas, in the same report, 61% of consumers say that they have stopped transacting with a business after a poor service experience. Enough with the call center power rankings.
Opinionator
NOVEMBER 15, 2020
A dirty public bathroom is terrible for business and a stain on an organization’s image. A Harvard Business School study shows that clean, working guest restrooms are critical for maintaining business reputation and revenue. Yet restroom standards are poor despite handwashing standards improving.
ShepHyken
MAY 6, 2022
That’s one of the reasons for the increasing focus businesses are placing on their customer service efforts. Regular and clearly communicated updates on the tone of voice and contact points are fundamental in an ever-changing customer landscape. However, 65% of people now have higher customer service expectations. 2: Recruit well.
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