Beyond Philosophy

NOVEMBER 19, 2022

Claire Hillman, a loyal listener, a subscriber to our NL, Why Customers Buy , and viewer of our podcast on our new YouTube Channel is in a pickle and needs our help. She asks, Should I move to where my customers are or move them to where I want to be?

Self Service 60

Self Service Airlines Consulting Customer Centricity 60

Qualtrics

NOVEMBER 11, 2019

Nate Leach (NL): I’m Nate Leach, a Principal Customer Success Manager in our Seattle office. NL: Every Guard or Reserves unit is different, but my weekend Reserve duty tends not to interfere with my Qualtrics work. NL: When it comes up, I try to let my co-workers know the type of work I do in the Reserves.

Management 26

Management Connections Consulting Analytics 26

Beyond Philosophy

JUNE 2, 2022

So, today, I thought I would share the four things we advised Bob to do here on our NL, too. Bob is hoping to learn what level of trust exists between the two companies and wanted to know if we had any tips for determining that. .

Measurement 88

Measurement Survey Comparison Customer Journeys 88

Beyond Philosophy

AUGUST 31, 2023

(Incidentally, if you are in a commoditized service and offer very little value that differentiates your experience from the competition, you probably need to go back to the first issue of my NL and start reading again from there. People are less likely to be okay with waiting for something they could get elsewhere without a wait.

How To 88

How To Call Center Wait Times Groups 88

SmartKarrot

DECEMBER 6, 2022

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Identify and implement strategies that support adoption and expansion while reducing churn.

Customer Success 19

Customer Success Knowledge Base Government Metrics 19

SmartKarrot

JUNE 1, 2020

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Marketing 10

Marketing Management B2C CRM 10

SmartKarrot

AUGUST 28, 2020

Apply here: [link] Role: Customer Success Manager Location: Amsterdam – NL, Berlin – Germany, Frankfurt – Germany Organization: DigitalOcean This role will be reporting to the Director of Customer Success.

Customer Success 10

Customer Success Multi-Channel Customer Retention Sales 10