Joe Rawlinson

APRIL 25, 2018

In order to keep customers returning and keep that competitive edge, businesses have to use the latest software to deliver profound care. What tools are those? Stay with us, as we go through a list of 7 tools for providing better customer service support. Email Marketing Tool. Social Media Management Tool.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Calabrio

JANUARY 19, 2017

In the end, when employees are given the right tools and training, they are more engaged, successful, and ultimately have a stronger brand affinity. Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Omnichannel Will Continue to Expand.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

Win the Customer

JUNE 5, 2017

But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Empower your representatives with the right tools and processes from the start to transform their role into proactive customer service agents. Here’s how to get started. Meet virtually.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

ShepHyken

DECEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. 5 Technologies for Delighting Connected Customers by Vala Afshar. CX Strategies: 48 Experts Reveal the Single Most Effective Way Companies Can Improve the Customer Experience by Angela Stringfellow.

Social Media 48

Social Media Customer Service Mobile Customer Service Customer Service Training 48

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. So when a customer called asking for an order update, ByNext knew they absolutely had to deliver quick answers through a hassle-free process.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

Customers That Stick

NOVEMBER 10, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Omnipresent Customer. Based on current technological trends, it seems unlikely that this trend will weaken with time.

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

UJET

OCTOBER 22, 2020

knew they needed to create an intuitive mobile customer service experience. partnered with UJET to roll out a unified customer experience in just 30 days. So when a customer called asking for an order update, ByNext knew they absolutely had to deliver quick answers through a hassle-free process.

Omni-Channel 72

Omni-Channel Consumers Brands Contact Center 72