marketplace retail-apparel-customer-experience 
Happy or Not
OCTOBER 24, 2023
As we stand on the cusp of a new year, the retail industry is gearing up for the most significant challenges and exciting opportunities for the retail season in 2024. Whether you’re a leading retailer or a growing store, knowing the opportunities ahead and preparing for the challenges will prove a game-changer in the upcoming months.
delighted
NOVEMBER 20, 2020
Historically, the backbone of retail has been predicated around selling goods from a physical location. Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? What is retail?
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Customer Bliss
APRIL 18, 2018
In light of the recent Starbucks incident that occurred in Philadelphia, when a store manager called the police on two black men for trespassing , I thought it relevant and important to talk about unconscious bias, and its impact on customer and employee experiences. Earn Customer Respect, by Respecting Them First.
PK
MAY 12, 2020
As digital technology continues to evolve at a rapid pace, consumer expectations of brands’ digital experiences evolve along with it. Following the July 2019 event, third-party marketplace sellers sold more than $2 billion worth of products and saw their biggest single day of sales in Amazon history – all driven by a gated member experience.
C Space
FEBRUARY 13, 2019
The Lifestyle Experience. TV and radio commercials, billboards, print ads – these, along with word-of-mouth, were just about the only interactions customers had with a brand before they bought its products, services, or even walked into a store. Christina turns stats to story and is the lead architect of our Customer, Experienced.
Currency Alliance
OCTOBER 12, 2020
That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.
Oracle
SEPTEMBER 20, 2020
Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. Smart brands are going beyond the purely transactional experience toward one that inspires buyers to become brand-loyal enthusiasts. Put the power in the hands of customers.
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