ProProfs Chat

JULY 6, 2018

It really doesn’t matter, how great your product is or how talented your staff is, one of the things (and the most important one) that makes a mark on customers is the direct interaction they have had with your company. As an organization, we must consistently build those relationships of trust and credibility in the marketplace.

Customer Service 100

Customer Service Tips Culture Customers 100

Currency Alliance

NOVEMBER 16, 2021

This is also an important step in establishing yourself in new global marketplaces where customers now spend the majority of their time, and where you have the opportunity to enhance brand visibility at moments in customer journeys that trigger reinforced loyalty. These include: hotel rooms that would go vacant. tours or museum visits.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

This is also an important step in establishing yourself in new global marketplaces where customers now spend the majority of their time, and where you have the opportunity to enhance brand visibility at moments in customer journeys that trigger reinforced loyalty. These include: hotel rooms that would go vacant. tours or museum visits.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Magellan Solutions

AUGUST 15, 2022

Digital marketplaces and other e-commerce platforms link customers with other consumers who can list their own products and carry out their own sales. It is simpler to draw clients’ attention to strategically positioned advertisements, targeted marketing initiatives, or pop-ups with a clear purpose as they pursue a digital marketplace.

Trends 40

Trends B2C Ecommerce Government 40

Currency Alliance

DECEMBER 13, 2018

Our top 10 picks (click to skip through) are: Smarter budgeting: loyalty points receiving less funding in favor of complementary actions. The evolution of loyalty marketplaces. Challenger banks are synonymous with user-friendly apps; Starling has integrated its own with Flux, a loyalty points provider[xiv].

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Every sector is different, but if your customer engagement levels are not in the top 10% of your industry, you have work to do. In your own team, invest in staff development. How can we call that success?

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Pointillist

SEPTEMBER 26, 2018

To get better results, you should first discover end-to-end customer journeys before you pick the most appropriate metric to use at a given interaction. Customer experience teams should use this insight to steer measurement towards customer segments with high profitability, high growth potential, high influence in target marketplace, etc.

Metrics 65

Metrics Net Promoter Score Customer Experience Effort Score 65