What is the Meaning of Quality to Customers?
Experience Investigators by 360Connext
APRIL 11, 2023
For example: Your business customers expect to manage their accounts, pay their invoices, and order products with a click of a button. They want apps and digital experiences instead of being forced to call your sales department between the hours of 9 – 5. So those expectations translate as “quality” in the business world, too.
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