makes-customers-unhappy-avoid-3-pitfalls 
Customer Bliss
JANUARY 18, 2017
Better customer experiences equal happier customers. And happier customers are what carries business forward. Though keeping customers happy is important, it isn’t always an easy task. More often than not, customers are already upset before they contact your customer service team. Impersonalized service.
InMoment XI
JULY 13, 2022
You don’t just want to appeal to new customers—you also want to keep your current ones coming back again and again. Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. NPS is a metric designed to measure customer experience.
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Lumoa
JANUARY 3, 2023
Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!
Second to None
JULY 22, 2020
Overwhelming customer volume, lingering out-of-stocks, and having to adjust to in-store social distancing practices for the sake of employees and customers. Customers are increasingly embracing the notion of not stepping foot inside their local store, which means lost opportunity for connection. Mitigate service delays.
Innovative CX
MAY 10, 2023
Seeking the voice of the customer is an admirable objective. The voice of the customer is frequently identified as a requirement in establishing your customer experience strategy as well as improving processes, introducing new products, identifying the need for new services, and staying in tune with the ongoing changes in your marketplace.
SurveySparrow
NOVEMBER 28, 2023
Customer satisfaction is the holy grail now. The Kano Model, named after its creator, Professor Noriaki Kano, is a framework designed to prioritize and analyze features based on customer satisfaction. Your customers expect a tasty meal—nothing fancy, just good food. Reverse Needs: Things that, if present, make customers unhappy.
Education Services Group
NOVEMBER 22, 2021
A customer health score can help Customer Success teams do just that. It’s a way of evaluating a customer’s likelihood of churning, renewing, or expanding — helping CSMs identify and mitigate potential customer issues before they arise. How to choose your customer health model. What’s a Customer Health Score?
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